Demandbase is hiring a
Customer Success Manager in United States

Summary

Demandbase is a B2B company that uses AI to help businesses identify and engage potential customers. The company prioritizes career advancement and world-class technology, with offices in San Francisco, New York, Hyderabad, Austin, Atlanta, and London. They are committed to diversity and offer flexible work options. The Mid-Market CSM is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions by partnering with clients and providing expertise. The role requires 5+ years of experience in a strategic account management position, deep marketing automation experience, and strong communication skills.

Requirements

• 5+ years of relevant work experience in a strategic account management position supporting SaaS customers
• Proven success in upsell and cross-sell environments
• Experience building and coordinating internal teams and resources
• Deep Marketing Automation and/or CRM and/or Content Management Systems/ Analytics experience
• Web 2.0 savvy
• Proven experience in managing technical intangible project implementations
• Experience helping customers identify gaps in business processes and workflow
• Proven success aligning successful solutions, as well as gathering and demonstrating ROI data

Responsibilities

• Act as the primary point of contact throughout the customer lifecycle
• Drive adoption of the Demandbase Platform, measured through platform usage
• Onboard new customers
• Provide proactive ABM best practices, strategies, and use cases
• Identify growth opportunities within the client base
• Command credibility with senior marketing executives
• Build and maintain strong relationships with multiple contacts within the assigned customer base
• Resolve customer issues
• Advocate for customers internally at Demandbase
• Maintain expertise on industry trends/practices and competitive landscape
• Develop customer stories, case studies, and client references

Benefits

• Options for up to 100% paid Medical and Vision premiums for employees
• Flexible PTO policy
• No internal meetings Fridays
• Access to Modern Health and other mental wellness resources
• 8 paid holidays and 2 additional week-long breaks for all Demandbase employees in the US
• 401(k), short-term/long-term disability, life insurance, and other great benefits