Flexport is hiring a
Account Manager I

Summary

Join us at Flexport, a leading global logistics company, as we shape the future of international trade. As a member of our Account Management team, you will proactively grow client relationships by building and implementing solutions to their critical supply chain challenges.

Requirements

• Bachelor/master degree
• 2 to 5 years working experience
• An entrepreneurial mindset with a strong track record of successfully delivering innovation and driving results
• Experience working with complicated global team matrices and drive desirable solutions and results
• Experience building client relationships globally and leveraging those relationships to grow the business partnership
• Passionate about achieving team success; able to inspire and motivate the team
• Can-do, roll-up-the-sleeves, results-oriented approach; accessible and approachable
• Strategic thinker and disciplined planner; able to operationalize strategic plans; well organized
• Excellent presenter and communicator on all channels (written, verbal, phone, media)
• Exceptional negotiation and problem-solving skills
• Cognizant of business cultural differences and norms across the globe; able to adapt style and approach to local business cultures
• Highly collaborative; track record of building strong internal and external relationships
• High integrity and ethics; style and behavior align with Flexport’s values
• A 'compliance first' attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry

Responsibilities

• Develop and launch new solutions that meet the needs of the largest and most complex global Freight Forwarding clients
• Focus on accelerating the growth of all services across the Flexport Portfolio including Air, Ocean, Trade Advisory, Customs, PO Management
• Partner with the destination team in the US and Europe to identify expansion opportunities with our existing accounts in order to grow Flexport’s share of wallet
• Work cross-functionally – across Gateway Operations, Procurement, Fulfillment, Planning, ProServe, Implementation, Legal, Industry SMEs, and Trade and Financial Services teams – to develop and execute the client strategies in a deliberate way that maximizes the outcomes
• Drive sales by upselling at origin, demonstrating the Flexport value proposition through client app demos, coordinating client onboarding with cross-functional teams, and managing client operation SOPs to ensure consistency and efficiency across all processes
• Conduct business review meetings for key clients, review operational performance, and following up on NPS to enhance client satisfaction
• Oversee account-level quality assurance by implementing proactive metrics evaluations, managing volume forecasts, and resolving any discrepancies to ensure optimal account performance
• Create alignment of executive-level customer contacts and maintain relationships with critical stakeholders at some of the world’s largest brands
• Stay up-to-date on the latest industry and supply chain developments, so that you can proactively educate and support your clients through change