Account Manager, Mid-Market

Summary

Join FiscalNote's Account Management team as an Account Manager responsible for maintaining and growing a book of business between $3M-$4M. You will lead the renewal process, track client metrics, cultivate strong C-suite relationships, and minimize client and revenue churn. This role requires strong communication, relationship management, and experience with change management and implementing new software solutions in mid-size companies. Data-driven decision-making and a deep understanding of technology and policy are essential. FiscalNote offers competitive salaries, retirement accounts, equity packages, and comprehensive benefits packages.

Requirements

• A bachelor’s degree
• 3+ years of relevant professional experience in government and/or SaaS renewal management
• High performance in people and relationship management
• Strong written and verbal communication abilities, as well as exceptional organizational skills
• Experience with change management and implementing new solutions within large organizations

Responsibilities

• Maintain and grow a book of business between $3M-$4M
• Lead and manage the renewal process for client portfolio
• Track and monitor client metrics
• Cultivate relationships across all levels of an organization, focusing on building strong C-suite champions
• Minimize both client and revenue churn via a standard touchpoint model
• Routinely provide accurate forecasts and leverage data to self-diagnose improvement areas
• Partner with the cross-sell team to identify opportunity and grow revenue within portfolio of accounts
• Understand client goals and objectives from onboarding to renewal
• Partner with our client success team to ensure client onboarding and platform adoption are successful
• Positively and actively contribute in team meetings and discussions around improvements in process, product feedback, best practices, etc
• Intelligently engage in conversation regarding the legislative and regulatory processes

Preferred Qualifications

Proficiency with Salesforce

Benefits

• Competitive salaries
• Retirement accounts
• Equity packages
• Comprehensive benefits packages