Account Manager Senior

Summary

Join Swoogo as an Account Manager III (Senior) and contribute to a team-oriented, remote SaaS sales environment. You will oversee the customer lifecycle, driving adoption and retention while exceeding monthly and quarterly targets. This role demands strong customer relationship management, strategic prioritization, and the ability to close renewals and expansion opportunities. You will leverage your SaaS experience and customer-first mentality to build productive relationships with key clients and internal teams. Success in this position requires proven experience in account management, quota attainment, and contract negotiation, along with excellent communication and problem-solving skills. The ideal candidate will also possess experience with CRMs (preferably Salesforce) and customer health tools (preferably Gainsight).

Requirements

• Minimum of 3-5 years of Customer Success Management and/or Account Management experience working in SaaS directly with customers
• Proven ability to oversee complex customer relationships, resolve escalations efficiently, and maintain high levels of engagement
• A successful history of owning and growing accounts/book of business
• Ability to help contribute to Swoogo’s Retention and Expansion strategy
• Proven success as a quota-carrying rep, consistently meeting and surpassing quota goals
• Proven ability to develop and manage pipeline and forecasting
• Skilled at negotiating business terms and contracts with large accounts
• A team player with world-class problem-solving, critical thinking, communication, and relationship-building skills
• Ability to develop trusted relationships with customers and internal teams
• Ability to independently organize, prioritize, and take action
• Experience with CRMs, preferably Salesforce and other tools
• Experience with a Customer Health Tool, preferably Gainsight
• A motivated self-starter with a positive attitude who thrives in a fast-paced, deadline-oriented remote environment

Responsibilities

• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts
• Quickly ramp up on client accounts and industry verticals, bringing in senior-level expertise to drive immediate value
• Identify and successfully close renewals and expansion opportunities within your accounts
• Achieve or exceed monthly and quarterly targets
• Establish productive, professional relationships with key players in your assigned customer accounts
• Drive engagement, high participation, and increase feature adoption across accounts
• Leverage your knowledge of Swoogo to advise on best practices around product usage with end users
• Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product
• Be responsible for having a deep understanding of clients needs, their overall goals, and how Swoogo can be part of their solutions
• Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more
• Represent the voice of the customer to provide actionable customer feedback to our product team
• Proactively assess, clarify, and validate customer needs on an ongoing basis

Preferred Qualifications

• Experience working in event tech and events in general a major plus!
• Previous experience with an annual subscription sales model
• Knowledge of Integrations and APIs
• Exposure to working with Mobile Apps

Benefits

100% remote work