Senior Account Manager

Summary

Join Spotnana, a travel industry innovator, as a Senior Account Manager, Global, where you will strategically lead a flagship global client, driving adoption, retention, and expansion. You will act as a trusted advisor, delivering measurable value and building executive relationships. Responsibilities include end-to-end relationship management, executive engagement, onboarding, enablement initiatives, upselling, and performance tracking. The ideal candidate possesses 7+ years of experience managing global enterprise accounts in SaaS or tech, proven success with executive stakeholders, and a deep understanding of platform integrations. Spotnana offers competitive compensation ($150,000-$170,000 annually), equity, and comprehensive benefits including health, dental, vision, life, and disability insurance; 401k matching; paid time off; parental leave; and various other perks.

Requirements

• 7+ years managing global enterprise accounts in SaaS or tech
• Proven success with executive stakeholders and complex post-sale cycles
• Deep understanding of platform integrations and enterprise tech environments
• Strong data fluency: dashboards, forecasting, KPIs, ROI analysis
• Exceptional communication and cross-functional influence
• Comfortable balancing strategy and hands-on execution in a fast-moving org

Responsibilities

• End-to-end relationship management for a high-value global enterprise
• Executive engagement, including QBRs, EBRs, and strategic planning sessions
• Enterprise onboarding and integration programs across complex systems
• Enablement initiatives to drive adoption and long-term platform success
• Upsell, renewal, and expansion strategy across global business units
• Escalation ownership, partnering with Support and Engineering to resolve issues
• Performance tracking and reporting: usage, ROI, NPS/CSAT, revenue forecasts
• Internal collaboration with Sales, Product, Marketing, and Implementation teams to drive unified account strategy

Preferred Qualifications

• Salesforce or other CRM expertise
• Experience with global implementations or project frameworks
• Multilingual or international client experience

Benefits

• Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it grows
• Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
• Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
• Pre-tax flexible spending account options for health, dependent care and commuter expenses
• 20 vacation days per year in additional to 10 company holidays, 4 company recharge/wellness days and an end of year company shutdown
• Up to 26 weeks of Parental Leave
• Monthly cell phone / internet stipend
• Additional benefits including access to RocketLawyer’s online legal platform, International Airlines Travel Agent Network (IATAN) membership, Pet Insurance through Fetch, Financial Wellness through Origin and SoFi, EAP through Mutual of Omaha, The Calm app through Kaiser, pre-tax parking/transit program and more