Remote Account Resolution Specialist

Summary

The job is for an Account Resolution Specialist in Credit Key's risk team. The role involves resolving delinquent accounts by contacting customers, negotiating repayment terms, processing payments, maintaining documentation, investigating disputes, and working with partners to resolve issues. The required qualifications include 3 years of collections experience, knowledge of collections laws, strong communication skills, problem-solving abilities, a pleasant demeanor, good phone etiquette, the ability to work independently and with a team, and high attention to detail.

Requirements

• Minimum of three (3) years collections experience in consumer or commercial collections
• General knowledge of collections laws and regulations
• Strong verbal and written communication skills
• Strong problem solving and negotiation skills
• Pleasant demeanor and good phone etiquette
• Ability to work independently as well as with a team
• High attention to detail

Responsibilities

• Contact delinquent customers via phone and email to resolve outstanding debt
• Negotiate repayment terms to resolve delinquency within allowable timeframes
• Timely and accurately process ACH and debit card payments
• Maintain documentation of all collection activities
• Ensure reported bankruptcies are logged according to outlined procedures
• Investigate and resolve any collection billing discrepancies or disputes
• Work with customer support and collections partners to resolve collections-related issues

Preferred Qualifications

Comfortable making outbound calls and speaking to delinquent customers

Benefits

• Competitive compensation package
• Great healthcare benefits
• PTO + 10 paid holidays
• 401k match
• Work from home stipend
• Supportive and highly collaborative work environment