Account Supervisor

Summary

Join Avalere Health as an Account Supervisor for a short-term contract (mid-to-late September 2024 to end of December 2025)! Manage client services teams, ensuring effective communication of brand/medical education strategies. Simultaneously handle multiple projects and clients under pressure. Maintain a full understanding of client brands and objectives, acting as a liaison between clients and internal teams. Manage daily client service operations, ensuring timely and budget-conscious project completion. Collaborate with multiple departments for quality control and provide performance input. Perform administrative tasks and attend meetings for project updates. This role requires 3-5 years of client services experience in an advertising/medical education agency, pharmaceutical/medical device experience, and a Bachelor’s degree in Marketing, Advertising, or a related field.

Requirements

• 3 - 5 years client services experience within an advertising/medical education agency
• Pharmaceutical and/or medical device experience required
• Previous experience delivering social, email, banners and website launches
• Bachelor’s Degree in Marketing, Advertising or equivalent discipline required
• Must be self-motivated, professional, detail oriented, and possess excellent oral and written communication skills
• Comfortable working under pressure within tight deadlines
• Advanced PC experience with all MS Office Suite

Responsibilities

• Primary contact between the client and internal agency team, working to ensure brand/medical education strategy is effectively communicated and understood by team members
• Simultaneously handles multiple projects and clients under pressure and tight deadlines
• Has a full understanding of the clients brand, therapeutic area and objectives
• Uses independent judgment and discretion to act as a bridge between the client and brand/medical education strategy
• Manages day to day client service business to ensure projects are completed on time and within budget
• Works with multiple departments to ensure overall quality control of projects, including providing meaningful input as to employee performance and other issues within the agency
• Performs administrative tasks necessary to meet client deliverables
• Attends meetings to discuss client projects and give status updates

Benefits

• You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind
• Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year
• We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August
• Access free counselling through our employee assistance program and personalized health support
• Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey
• You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business