Remote Account Support Administrator

Summary

Join our brilliant diverse group across Europe as an Account Support Administrator, assisting the Client Success team in client administration tasks, identifying opportunities for automation and development, and enhancing service levels.

Requirements

• Proficient in English
• Demonstrated experience in client-facing roles is highly valued
• Exposure to Microsoft programs, including but not limited to Excel and PowerPoint, with a solid understanding of their functionalities

Responsibilities

• Take ownership and hold accountability for a range of client administration tasks, delivering suitable solutions in a timely manner including making changes on internal ZigZag systems
• Follow up with the Client Success team on any tasks undertaken, ensuring there is an audit log, and a completed peer review process, for any changes which could impact user experience or potentially have a financial impact to ZigZag or the Client
• Identify opportunity for automation and development of retailer self-serve tasks where current processes are manual
• Assist in the production of MBR/QBR decks, pulling data and ensuring content is in a usable format for presentation
• Join retailer calls as appropriate, supporting with actions and follow ups where required and assuming responsibility for specific tasks and engaging in direct communication with key contacts at retailers
• Have a key focus on commercial implications for any changes to a retailer's setup, analysing the impact, risks and opportunities associated with this
• Demonstrate an ability to run with numerous projects simultaneously, using a range of systems to give visibility on progression I.e. Asana, Hubspot
• Identify opportunities to enhance our service level and proposition to our retailers, following these through from conception to implementation
• Utilise reporting tools available to identify key trends and opportunities for improvement in the services offered to our client base
• Work with the Client Success team to highlight and share insights on best practice for task resolution to help increase efficiencies
• Act as a support on longer term key client projects

Benefits

• Competitive salary
• Additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
• Collaborative working environment
• Remote or hybrid work options – remote working with possibility to work from our Varna office
• Healthcare insurance with dental service included
• Mental Health Support
• Food vouchers (160 BGN/month per person)
• Option for a Multisport card at a discounted price
• Option for a Parking card at a discounted price for our office in Varna
• Annual L&D budget
• Employee referral bonus scheme
• Company-sponsored certifications and courses
• Office Equipment Budget