Accounting Support Consultant

Summary

Join our Accounting Support Consultant team and thrive in a multicultural, remote work environment. Master new skills and achieve challenging goals with our People First management approach. Provide exceptional customer support via various channels, manage accounting operations, handle escalations, and ensure compliance. You will build strong customer relationships, meet KPIs, and securely handle sensitive information. This role requires excellent English skills, a strong accounting background, and experience in customer service and financial operations. We offer flexible schedules, remote work opportunities, and a supportive international environment.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Strong accounting background with experience in financial operations
• Ability to handle escalations and resolve financial issues efficiently
• Proficiency in financial reporting and reconciliation
• Experience in customer service
• Analytical and research skills
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, chats, and emails
• Manage accounting operations, including accounts payable and accounts receivable
• Handle escalations related to financial discrepancies and ensure timely resolution
• Support financial reporting and reconciliation processes
• Ensure compliance with financial policies, procedures, and regulatory requirements
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

• Degree in accounting
• Experience with NetSuite
• Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development