Accounting Support Consultant

Summary

Join our team as an Accounting Support Consultant and thrive in a multicultural and multilingual, fully remote work environment. Provide exceptional customer support, manage accounting operations, and handle escalations related to financial discrepancies. Ensure compliance with financial policies and build positive customer relationships. Meet team KPIs and securely handle sensitive customer information. Master new skills and achieve challenging goals with our People First management approach.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Strong accounting background with experience in financial operations
• Ability to handle escalations and resolve financial issues efficiently
• Proficiency in financial reporting and reconciliation
• Experience in customer service
• Analytical and research skills
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via emails
• Manage accounting operations, including accounts payable and accounts receivable
• Handle escalations related to financial discrepancies and ensure timely resolution
• Support financial reporting and reconciliation processes
• Ensure compliance with financial policies, procedures, and regulatory requirements
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

• Degree in accounting
• Experience with NetSuite, Salesforce, Zendesk

Benefits

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development