Accounting Support Consultant

Summary

Join our team as an Accounting Support Consultant and thrive in a multicultural, multilingual, fully remote work environment. You will provide exceptional customer support, manage accounting operations, handle escalations, and ensure compliance. This role requires excellent English skills, a strong accounting background, and experience in customer service. We offer a fixed schedule, competitive compensation in USD, good referral bonuses, paid training, and a supportive work environment focused on your growth and development. Unlock your potential and achieve challenging goals with our People First management approach.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Strong accounting background with experience in financial operations
• Ability to handle escalations and resolve financial issues efficiently
• Proficiency in financial reporting and reconciliation
• Experience in customer service
• Analytical and research skills
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, chats, and emails
• Manage accounting operations, including accounts payable and accounts receivable
• Handle escalations related to financial discrepancies and ensure timely resolution
• Support financial reporting and reconciliation processes
• Ensure compliance with financial policies, procedures, and regulatory requirements
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

• Degree in accounting
• Experience with NetSuite
• Experience with CRM systems

Benefits

• Fixed schedule: Monday to Friday, 11 AM–7 PM, Turkey time
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development