Accounts Receivable & Billing Specialist

Summary

Join PointClickCare as an Accounts Receivable & Billing Specialist and manage monthly accounts receivable and billing activities for a portfolio of clients. Communicate with customers about invoices and payment statuses, handle billing functions, and adhere to deadlines and KPIs. The ideal candidate will have strong organizational and communication skills, prioritize tasks effectively, and collaborate with internal teams. Proficiency in billing analytics and experience with relevant software is highly desirable. This role requires a high level of analytical and moral judgment, strong computer skills, and excellent communication abilities. The position offers a competitive salary and benefits package.

Requirements

• Must possess a high level of analytics and moral judgment for handling confidential information
• Strong computer ability in a Windows environment, with Microsoft Office (Word, Excel, and Outlook)
• AI Fluency and/or use of M365 Copilot
• Excellent communication skills both written and verbal, and a proven ability to juggle multiple high priority tasks
• Bachelor's degree in accounting or 3+ years’ experience processing accounts receivable
• Strong organizational skills
• Must be a team player and can effectively work within a strong cross functional environment

Responsibilities

• Handle vendor, client, and internal inquiries professionally
• Work with the Payment Team to resolve short or over payments
• Audit invoices for accuracy and escalate billing errors as needed
• Manage complex invoicing workbooks and processes
• Address collection issues, payment inquiries, and follow-ups for assigned client portfolios
• Set up new customer accounts
• Maintain accurate and updated customer files
• Support the Finance Enablement Manager as required
• Prepare and reconcile weekly customer account reports, review unpaid balances, open invoices, and revenue variances with the Finance Enablement Manager
• Month end responsibilities as required and/or assigned by the Finance Enablement Manager

Preferred Qualifications

Experience with NetSuite, and Salesforce

Benefits

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!