Accounts Receivable Coordinator

Summary

Join Smartsheet as an Accounts Receivable Coordinator II and contribute to efficient cash collections, billing query resolution, and accounts receivable escalations. You will work directly with customers and the Sales team to resolve billing and invoicing issues, ensuring a high-quality customer experience. This role involves prioritizing cash collection efforts, providing reports and analysis, and managing past-due accounts. Collaboration with internal and external groups is crucial for resolving escalations and improving processes. The position reports to the Supervisor of Accounts Receivable and requires a university degree or equivalent experience, along with customer service and accounts receivable experience.

Requirements

• University degree or equivalent work experience
• 1+ years of customer service experience using enterprise resource planning (ERP) and service ticket/case systems
• Excellent verbal and telephone communication skills to include proficiency in English language
• Ability to collaborate as part of a team, as well as external partners to accomplish organizational objectives
• Delivers quality of work to include timeliness, completeness, and accuracy
• Ability to work independently, manage shifting priorities, demonstrate good personal judgment, and effectively handle tasks under pressure
• Regular and predictable attendance is an essential function of the job

Responsibilities

• Responds to customer inquiries regarding payments, billing, collections, and credit/refund requests
• Prioritizes work efforts on cash collection, accounts receivable aging, and days sales outstanding (DSO) targets
• Provides accounts receivables reports, analysis, and cash forecasts
• Works through Customer account past due reports to ensure timely cash collections
• Provides Customer account billing assistance to Sales teams as needed to resolve customer payment disputes
• Collaborates effectively with customer and internal groups to solve customer escalations and improve business processes
• Other duties as assigned
• Responds to customer inquiries regarding payments, billing, collections, and credit/refund requests
• Prioritizes work efforts to achieve cash collection, accounts receivable aging, and days sales outstanding (DSO) targets
• Provides accounts receivable reports, analysis, and cash forecasts
• Manages past due customer accounts to ensure timely cash collections
• Offers billing assistance to Sales teams as needed to resolve customer payment disputes
• Collaborates effectively with customers and internal groups to resolve escalations and improve business processes
• Performs other duties as assigned

Preferred Qualifications

2+ years of accounts receivable experience (preferred)

Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)