Accounts Receivable Manager

Summary

Join Demandbase as a Senior Accounts Receivable Manager and lead the billings and collections teams, reporting to the Senior Director of Revenue. This remote position is open to US-based candidates and offers a competitive salary. You will manage all AR processes, ensure accurate and timely billing, lead the AR portion of the monthly close process, and maintain the AR aging report. The role also involves partnering with cross-functional teams, establishing AR policies, driving efficiencies through team management, resolving billing disputes, and preparing regular reports. Demandbase offers a comprehensive benefits package including health insurance, paid time off, 401k, and more.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field
• Minimum of 7 years of AR management experience, ideally within a SaaS or subscription-based business
• Strong understanding of SaaS billing models (MRR/ARR, usage-based billing, renewals)
• Hands-on experience supporting monthly financial close cycles and reconciling complex AR ledgers
• Experience managing billing and invoicing for new products and SKU launches
• Demonstrated success driving system improvements and workflow automation in AR processes
• Proficient with accounting and CRM systems (e.g., NetSuite, Salesforce, Zuora, Stripe)
• Excellent organizational, analytical, and communication skills
• Ability to thrive in a remote, collaborative, and dynamic environment

Responsibilities

• Manage and oversee all AR processes, including invoicing, collections, cash application, and customer account reconciliations
• Ensure accurate and timely billing aligned with SaaS subscription terms (monthly, quarterly, annually)
• Lead and execute the AR portion of the monthly close process, including reconciliations, journal entries, aging analyses, and reporting deliverables
• Maintain and monitor the AR aging report; prioritize collections activities to drive reduction in Days Sales Outstanding (DSO)
• Manage customer invoicing and collection efforts for new products, SKUs, and pricing models, ensuring billing set-ups are accurate and scalable
• Partner cross-functionally with Sales Operations, Product, and Finance teams to operationalize billing for new product launches and product catalog changes
• Collaborate with the Finance Systems and IT teams to identify, implement, and optimize system enhancements that streamline AR processes and improve automation
• Establish and enforce effective AR policies, procedures, and internal controls to optimize cash flow and compliance
• Drive efficiencies by leveraging, building, and training offshore team members to support scalable AR operations
• Collaborate with Sales, Customer Success, and Support teams to resolve billing disputes promptly and professionally
• Address escalated accounts and support legal collections processes if necessary
• Prepare and deliver weekly, monthly, and quarterly AR and collections reporting, including KPIs like DSO, delinquency rates, and cash forecasting
• Participate in and lead continuous improvement initiatives in AR processes and operations

Preferred Qualifications

• Self-motivated and confident operating in an autonomous environment
• Leadership skills with an ability and desire to manage an international (India) team to help execute the key responsibilities of your function
• Desire to mentor and coach your direct reports
• Tech-savvy mindset, with a focus on process optimization and automation
• Strong customer service orientation and proactive problem-solving abilities

Benefits

• Up to 100% paid premiums for Medical and Vision coverage
• Range of mental wellness resources, including access to Modern Health
• Flexible PTO policy
• 15 paid holidays in 2025—including a three-day break around July 4th and a full week off for Thanksgiving—and No Internal Meetings Fridays
• Competitive 401(k) plan
• Short-term and long-term disability coverage
• Life insurance