Accounts Receivable Specialist

Summary

Join Ontra, a global leader in AI legal tech, as an Accounts Receivable Specialist! In this role, you will serve as a liaison between Ontra's Finance & Accounting function and its diverse customer base, focusing on accurate invoicing, proactive collections, and resolving billing inquiries. You will collaborate with Customer Success Managers and maintain data integrity. This position requires 1+ years of professional experience and a strong understanding of accounting principles. Ontra offers a remote-first work environment, paid time off, parental leave, retirement contributions, and various other benefits. The base pay range is $54,000-$75,000 USD, and equity grants are also available. Apply today to make a significant impact on a growing team!

Requirements

• 1+ years of professional experience; knowledge of billing, collections, and accounts receivable preferred
• Understanding of order-to-cash processes, aging reports, and foreign exchange rates
• Avoiding errors and consistently delivering polished work
• Experience in a customer-facing role where a high level of service was required to navigate customer needs and requests
• Proven ability to clearly and concisely communicate with various stakeholders in a professional environment
• Working knowledge of pivot tables, vlookup, and generating reports and graphs

Responsibilities

• Accurately and efficiently prepare invoices in compliance with client guidelines to facilitate prompt payment
• Proactively monitor delinquent accounts and contact customers to discuss overdue balances
• Communicate with customers to resolve any billing or payment inquiries or issues in a timely and professional manner
• Collaborate with Customer Success Managers to resolve billing issues related to invoices and delinquent accounts
• Maintain an organized inbox and respond to customer inquiries with a sense of ownership and urgency
• Maintain up-to-date customer information records and billing contacts

Preferred Qualifications

Experience with or interest in learning common accounting and billing software platforms (e.g., NetSuite, Intacct, or BillingPlatform) a plus

Benefits

• Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance