Accounts Receivable Supervisor

Summary

Join our team as an Accounts Receivable Manager and lead a high-performing AR team. You will oversee all aspects of the accounts receivable process, from invoicing and billing to collections and cash application. Responsibilities include managing and training team members, developing and enforcing collection policies, and resolving customer disputes. You will also analyze data, prepare reports, and implement process improvements to ensure efficient cash flow and compliance. The ideal candidate has at least 5 years of AR experience, including 3 years in team management, and excellent communication and analytical skills. A bachelor's degree in a relevant field is a plus.

Requirements

• Excellent English oral and written communication skills with the ability to present information effectively and efficiently
• Great knowledge of Microsoft Office (Word, Outlook, Excel} ​​​​​​​​​​​​​​ V-look ups, pivot table skills required
• Ability to work in a fast-paced environment and interface well with field personnel, managers, and customers
• Proven ability to multi-task and manage timelines and deadlines
• Ability to work independently with minimum supervision
• Minimum 5 years’ experience in Accounts Receivable and 3 years in managing and hiring new staff
• Bachelor’s degree in business, finance, or accounting experience a plus
• Vision correctable to 20/20
• Finger dexterity for keyboarding and computer usage
• Ability to sit and stay focused for long periods of time

Responsibilities

• Build a strong AR Team by hiring and analyzing new staff members
• Supervise and train accounts receivable clerks or specialists
• Assign tasks, set goals, and monitor team performance
• Ensure that customer invoices are issued correctly and on time
• Monitor a variety of billing portals for accuracy in invoicing and reconcile any discrepancies
• Develop and enforce collection policies and procedures
• Contact customers with overdue accounts and negotiate payment arrangements
• Escalate severely overdue accounts to collections agencies or legal action if needed
• Oversee the accurate posting of incoming payments to customer accounts
• Ensure proper handling of partial payments, discounts, and chargebacks
• Address and resolve disputes related to billing or payments
• Maintain positive relationships with customers while enforcing payment terms
• Monitor aging reports (A/R aging) to track unpaid invoices
• Analyze data to identify trends, risks, and opportunities to improve cash flow
• Prepare reports for senior management on collections performance and AR aging
• Implement systems or procedures to streamline AR processes
• Ensure compliance with relevant laws, accounting standards, and internal policies

Preferred Qualifications

• Billing Portals and Oracle experience preferred
• Ability to learn specialized software programs and navigate company databases