Admin Assistant

Summary

Join a multinational company in Poland and work as a technical customer service representative, handling phone calls and emails from customers, resolving common issues, and working with the IT Support Team.

Requirements

• Very good French/German/Dutch/Danish/Finnish language skills both verbal and written
• Good English skills
• Excellent verbal and written communication skills
• Professional telephone manner
• Basic experience in Windows, MS Office, MS based applications
• Basic technical support experience an advantage but not necessary

Responsibilities

• Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
• Delivering professional and prompt service to the customers
• Keeping records of all customers’ enquiries in the reporting system
• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• Sending more complex enquiries to the relevant IT Support Team

Benefits

• Work in a multinational company for known, global brands
• Clearly defined career path (experts or managers), wide range of trainings – online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
• You will learn best practices and global business from experts. Certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
• You will work in an inspiring atmosphere. Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) – everyone will find something for themselves!
• In addition to the salary you will receive attractive benefits package (medical care for whole family, life insurance)
• You can recommend friends in Referral Program and collect awards!