Medical Office Administrator

Summary

Join Felix, Canada’s leading end-to-end platform for on-demand healthcare, as a Medical Office Administrator (MOA)! As a key member of the clinical operations team, you will provide day-to-day clinical support and administration to our network of healthcare practitioners. You will manage electronic files, track lab requisitions, liaise between pharmacies and practitioners, schedule consultations, and maintain clinical documentation. This role requires strong organizational skills, attention to detail, and excellent communication skills. You will also be responsible for safeguarding patient health information and participating in quality improvement initiatives. The position is remote, requiring availability on a set weekend and evening schedule.

Requirements

• Must be located in Canada
• Must be available to work a set schedule of Saturday & Sun 9-5 pm (ET), and Monday 2-10 pm (ET), totalling 24 hours per week
• Be available for a two-week onboarding period, Mon-Fri 9-5 pm (ET)
• Successful completion of a medical office administration program or equivalent education in a related field
• Minimum 2+ years of experience working as a medical office professional
• Technical aptitude and the ability to learn software and systems quickly, with experience working with an EMR
• Strong organizational skills and meticulous attention to detail
• Fluent in English with exceptional verbal and written communication skills
• Ability to work both collaboratively and independently, as we are a virtual-first company
• Must have a suitable remote-working environment where the safeguarding of personal health information can be facilitated

Responsibilities

• Work closely with our medical directors and clinical operations team to manage and strategize for the medical pillar at Felix regarding the functionality of our healthcare practitioners
• Own file management: consolidate, update, and maintain electronic files and documents, including labs and referrals
• Help create and follow a robust system to track lab requisitions, ensuring all results and documentation are received in full. Follow an audit process to review requisitions from prior months and contact both labs and patients when results for tests ordered are not received
• Act as the liaison and support between the pharmacy and healthcare practitioner communications
• Schedule, manage, and support healthcare practitioners and patients with audio/video consultations
• Perform other related duties and tasks assigned by the clinical operations manager or medical director
• Work closely with the customer support team
• Help maintain clinical documentation and update training materials
• Assist with responding to faxes and voicemails from external stakeholders
• Perform a variety of administrative and data entry tasks to support our lab management processes
• Assist healthcare practitioners with document management and basic editing of medical and insurance forms
• Perform and be involved in QI/QA initiatives
• As a personal health information delegate, safeguard and protect personal health information

Preferred Qualifications

• Experience working in virtual care is considered an asset
• Customer service experience is considered an asset
• Fluency in French

Benefits

• Full medical, dental and vision benefits
• Parental leave
• 2 weeks vacation