Administrative Associate, Development Marketing Operations

Summary

Join Search for Common Ground as a Development Administrative Associate, bridging our Development and Marketing departments to ensure seamless collaboration. You will support both teams by handling administrative tasks, executing strategies for organizational growth, and improving operational efficiency. Key responsibilities include managing incoming donations, handling procurement, assisting with donor acknowledgments, and ensuring data accuracy and compliance. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment. The ideal candidate is highly organized, self-motivated, and comfortable with repetitive tasks while focusing on process improvement. This is a remote position, ideally based in the Central or Eastern time zones of the United States.

Requirements

• Exceptional attention to detail
• Strong interpersonal and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Highly organized
• Self-motivated
• Comfortable handling repetitive or detailed tasks while maintaining a focus on process improvement and operational efficiency
• BS/BA with minimum 3 years’ experience
• Reliable internet connection
• Suitable remote working environment

Responsibilities

• Monitor bank accounts and lockboxes for incoming non-portal donations
• Record incoming donations from donors in the Salesforce (CRM) system
• Serve as the Development and Marketing teams Procurement Champion by handling paperwork for larger purchases
• Assist with the technical execution of donation acknowledgments and prepare annual tax statements for donors, ensuring accuracy and timeliness
• Support the improvement of data transfer and reconciliation processes between online platforms, the Finance, and Development teams, ensuring smooth and accurate financial workflows
• Collaborate with the Development and Marketing team and other departments to ensure cross-functional alignment and seamless collaboration
• Identify opportunities to automate routine tasks and improve workflows to enhance operational efficiency and reduce manual effort
• Ensure data handling, storage, and transfer processes comply with internal policies and external regulations, including data privacy laws
• Serve as a key liaison with the Finance Department to track funding allocations, bookings, restricted and unrestricted funding, and grant codes
• Provide event support as needed, including assisting with venue arrangements and ensuring all ticketed guests are logged in Salesforce. If ticketing software is used, audit to ensure Salesforce records align with issued tickets
• Offer general administrative support to the DevOps and Marketing teams
• Oversee state compliance and registration processes
• Maintain familiarity with privacy standards such as GDPR to ensure ongoing compliance
• Help coordinate charity rating sites and liaise with other departments to keep ratings high and up to date
• Assist outward-facing associates with back-end support tasks, such as resolving broken transactions and whitelisting donors in the payment processor
• Conduct an annual audit of document storage to ensure unnecessary files are removed, organization is maintained, and file naming conventions are consistently followed
• Supports the drafting and posting of marketing communications to engage external stakeholders
• Provides logistical and record-keeping support for brand development and brand infusion across the organization
• Attends and tracks important takeaways and next steps for meetings with external stakeholders
• Supports the logistics for internal meetings to ensure adequate information-sharing and coordination

Preferred Qualifications

• Proficiency with Salesforce (CRM) for recording and managing donations
• Familiarity with donor relations and fundraising processes
• Familiarity with WordPress
• Proficiency with social media channels

Benefits

• $49,613 - $64,487 a year
• Remote position