Admissions, Team Lead

Summary

Join Keypath's dynamic team as an Admissions Team Lead, contributing to surpassing student enrollment targets. You will provide exceptional customer service, coach team members, and troubleshoot student issues. Collaborate with the Admissions Manager on process implementation, training, and team motivation. Responsibilities include people leadership, performance management, sales management, process management, stakeholder engagement, and continuous improvement. The role requires strong sales and customer service experience, coaching experience, and operational performance expertise. Keypath offers flexible work arrangements, a competitive compensation package, career progression opportunities, and a focus on employee wellbeing.

Requirements

• Higher education or similar
• Demonstrated strong sales and customer service experience
• Demonstrated coaching experience
• Exposure in driving operational performance
• Proven record of accomplishment in a sales-oriented setting, displaying expertise in sales methodologies and tactics
• Ability to thrive in a dynamic, rapidly evolving work environment
• Strong attention to detail
• Proven ability to use initiative and independent judgment within established guidelines
• Exposure to data analysis
• Employs the CRM (Customer Relationship Management) and telephony systems daily to direct Advisor activities
• Highly developed computer literacy, including the Microsoft Office Suite
• Excellent verbal and written communication skills
• Outstanding listening and comprehension skills
• Adaptability to accommodate varying shifts across a range of hours
• Occasional travel may be required

Responsibilities

• Performance and development: Coach and develop your team to meet study period targets, by setting clear expectations, providing constructive feedback, and supporting professional growth
• Employment Relations: Effectively manage employee issues.  Where appropriate, escalate concerns to your leader to resolve in a timely manner
• Drive a culture of accountability: Champion and promote a positive and collaborative environment where team members understand their roles and responsibilities and are held accountable to meet objectives and behave in line with Keypath values
• Training and Development: Facilitate the rollout of induction training with your leaders to identify ongoing learning and development
• Talent Retention: By actively coaching and managing your team through the performance framework you create, nurture, and retain top talent
• Talent Acquisition: Awareness of and/or involvement in recruitment initiatives to support identifying top talent
• Sales Management: Drive the team’s day-to-day management to meet and exceed KPIs / targets while maintaining a positive student experience
• Process Management: Maintain and manage processes and protocols (SOPs, training materials, etc.) by utilising your subject matter expertise
• Championing the Customer: Proactively gather and routinely share comprehensive insights (student feedback, educational trends, performance metrics) to inform and enhance student-centric operational strategies
• Continuous Improvement: Support your leaders to solve partner-level business challenges through collaborative learning and critical thinking. Use these insights to propose process and procedure enhancements aligned with best practices and be a change champion
• Stakeholder Engagement: Manage internal stakeholder relationships effectively
• Collaboration: Be a strong collaborator and communicator with other Team Leaders, Account Management, Marketing, Student Success, and partners to align with goals and processes

Preferred Qualifications

Experience within the Education Industry is highly valued

Benefits

• Flexible work arrangements: Choose your workspace—remote, office, or hybrid
• Generous Competitive package: The base salary and commission package will be competitive and tailored to your experience
• Career progression: Clear pathways in a rapidly expanding EdTech leader, including comprehensive online remote training
• Equipment and support: Full remote work setup including internet allowance
• Wellbeing focus: Paid mental health days and comprehensive support tools, including Toolkits for Digital Health and Mental Health support
• Growth opportunities: Internal Academy's to help you develop your career and skillset (People Leader's Academy) and heavily discounted Master’s degrees from our university partners + access to LinkedIn Learning