Product Growth Lead

Summary

Join Recidiviz, a fast-growing non-profit, as their new Product Growth Lead! This full-time role, based remotely or in NYC/Oakland, focuses on developing and implementing strategies to increase user engagement and impact of Recidiviz tools. You will lead a team, manage support requests, develop rollout strategies, and travel domestically for trainings. The ideal candidate has 5+ years of experience in product, marketing, partnerships, or growth leadership, particularly within government enterprise adoption. Compensation is $144,000 in Oakland/NYC and $108,000 elsewhere in the US. Recidiviz offers excellent benefits, including comprehensive health insurance, flexible time off, 401k matching, parental leave, and wellness programs.

Requirements

• Willing to travel: We expect this role will require 10-25% of time spent traveling domestically across the US, about 1-3 trips per quarter
• You are scrappy: You spot opportunities others miss and aren’t afraid to roll up your sleeves to chase them
• You treat constraints as catalysts, not roadblocks, and bring ingenuity to both strategy and execution
• You know how to balance rigor and pace
• You ground in the users: Your curious nature leads you to want to know all about our users and impacted populations, and you become an evangelist for them, integrating user perspectives and feedback into the DNA of the org and product, and grounding your adoption strategies in their real lived experiences
• You are experienced: You have spent 5 or more years working with adoption, growth, and/or go-to-market strategy, including working with technical teams and representing software products to users
• You have demonstrated experience growing a dedicated function and scaling its impact
• You thrive in ambiguity: You are a creative problem solver who enjoys building external strategies from the ground up
• You think system-level big picture, outside the box and proactively identify ways to make ambiguous problems clear
• You have a strong ability to develop and apply clear frameworks for work, prioritization, and management
• You are analytical: You are a systems thinker who brings a data-driven approach to developing a go-to-market strategy
• You can build the structure and processes to evaluate and scale product growth strategies
• You are an empathetic communicator and collaborator: You are able to quickly build rapport and trust with a diverse array of external and internal stakeholders
• You advise leadership and the broader organization on specific go-to-market decisions and can communicate long term strategic plans clearly and convincingly
• You work well with cross-functional teams and are able to handle organizational decisions professionally and kindly
• You have strong people management skills: You’re an experienced manager with a track record for building high-functioning, cohesive teams
• You can recruit and mentor individual contributors across the go-to-market team

Responsibilities

• Develop the strategy for increasing engagement and impact of Recidiviz tools
• Test, experiment, and iterate on that strategy to maximize user adoption across states, agencies, and roles in the criminal justice system
• Build the organizational capacity to scale and sustain the product growth and customer feedback and support strategies as the organization scales, including streamlining the ways in which Product Growth fits into the rest of the org processes
• Manage our team of Product Growth Managers, as well as any future go-to-market team members
• The Product Growth team is responsible for managing support requests from users, proactively engaging users, developing roll-out strategies, executing rollouts and retrainings virtually and on the ground, and bringing user feedback to the Product team and rest of the org
• Travel domestically within the United States to partner states, where you and your team will run trainings, learn about users, and test engagement tactics
• You’ll increase the impact that our tools have, whether that’s helping more people complete parole and probation sooner or reducing admissions to prison
• You’ll increase adoption of our tools so more users are registering and engaging with the tools weekly and monthly
• You’ll provide feedback to our product and partnerships teams, to help improve both our tools and our outreach to create more impact
• Your team, which you will grow and manage, will be the face of Recidiviz that thousands of criminal justice actors know and trust

Preferred Qualifications

• Experience working with government or enterprise product growth or go-to-market
• Experience with marketing, research, support, and data technologies such as Intercom, Twilio, Sendgrid, Lob, Looker, Fullstory, GitHub, and Google Analytics
• Experience working on - and scaling with - a small scrappy team, which has given you perspectives on best practices and strategies for smooth scaling and strengthened your work ethic and ability to operate autonomously
• Experience with sales and marketing strategies for overcoming objections and increasing awareness and usage
• Experience running and analyzing scrappy tests as rigorously as feasible without much Data team involvement
• Corrections industry working experience
• Lived experience navigating the corrections system

Benefits

• 90% medical, dental, and vision insurance coverage for you and your dependents
• Flexible time off, including 20 days of PTO, 3 days of paid volunteering time, and 13 paid holidays per year
• 401(k) retirement plan with 5% company match and no vesting period
• 12 weeks of paid parental leave
• Complimentary One Medical membership (availability based on location)
• Partnership with Carrot to provide employees with inclusive fertility and family-forming benefits, as well as a small but growing number of hormonal health and gender-affirming care benefits
• Monthly ClassPass credit for personal wellness
• Free mental health support via Talkspace
• Well-located offices in Oakland and Manhattan, with the flexibility to work remotely or go into either office as you choose
• An annual company offsite and other ad-hoc gatherings