Admissions Team Leader

Summary

Join Keypath Education as a Team Leader and guide a team of Sales Advisors. Coach, mentor, and develop your team to achieve their full potential while maintaining a positive and dynamic team environment. Drive individual and team success in achieving sales targets and KPIs. Lead by example, ensuring a customer-first mentality and exceptional service. Provide hands-on coaching and development, fostering consultative sales skills. Inspire your team to strive for excellence by creating a motivating and results-oriented environment. Regularly recognize and celebrate achievements, developing team-wide recognition initiatives. Keypath offers flexibility to work from home, in the office, or both.

Requirements

• Higher education or similar
• Demonstrated strong sales and customer service experience
• Demonstrated coaching experience
• Exposure in driving operational performance
• Proven record of accomplishment in a sales-oriented setting, displaying expertise in sales methodologies and tactics
• Ability to thrive in a dynamic, rapidly evolving work environment
• Strong attention to detail
• Proven ability to use initiative and independent judgment within established guidelines
• Exposure to data analysis
• Experience using CRM and telephony systems daily to direct Advisor activities
• Highly developed computer literacy, including the Microsoft Office Suite
• Excellent verbal and written communication skills
• Outstanding listening and comprehension skills
• Adaptability to accommodate varying shifts across a range of hours
• Occasional travel may be required

Responsibilities

• Coach, mentor, and develop a team of ~10 Sales Advisors
• Drive individual and team success in achieving sales targets and KPIs
• Lead by example, ensuring your team operates with a customer-first mentality and delivers exceptional service to prospective students
• Provide hands-on ongoing coaching and development to your team, fostering the development of consultative sales skills and empowering sales advisors to confidently guide prospective students through their decision-making process
• Inspire your team to strive for excellence by creating a motivating, energetic, and results-oriented environment and lead by example in fostering a positive attitude, resilience, and commitment to continuous improvement
• Regularly recognize and celebrate individual and team achievements, developing team-wide recognition initiatives that promote collaboration, healthy competition, and a sense of pride in collective success

Preferred Qualifications

Experience within the Education Industry is highly valued

Benefits

• Opportunity to work in-office, hybrid, or remotely, with laptop and hardware provided for your home office
• Access to health & wellbeing programs, including an Employee Assistance Program and Mental Health Days
• Dedicated DEI committee
• Learning & growth opportunities, including access to LinkedIn Learning and career development programs, and staff discount for Master's degrees from our many university partners
• Employee-led initiatives such as Culture Club, Team Green, Sustainability, and more
• Company events and activities run in-office and remotely
• Fast-growing company with increasing career path opportunities