Advisory Solution Consultant - Customer Industry Workflows

Summary

Join ServiceNow as a Specialist Solution Consultant, a technical and business consultant responsible for developing, positioning, and providing industry and product-specific solutions during sales cycles. You will support product sales as a technical expert, lead discovery workshops to understand customer challenges, and develop client partner relationships. This role involves guiding strategic programs in top accounts, providing product roadmap feedback, sharing best practices with colleagues, and staying current on competitive analysis. You will also support marketing events and contribute to achieving quarterly and annual sales goals. The position requires significant experience in pre-sales solution consulting or sales engineering within enterprise applications, along with a strong understanding of AI integration in work processes.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 7+ years of pre-sales solution consulting or sales engineering experience in Enterprise Applications
• Proficiency with the ServiceNow platform or technical expertise with other enterprise cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
• Travel, as necessary

Responsibilities

• Support product sales as the technical, industry and domain expert of a client-facing sales team that pursues customers and prospects across one or multiple industry markets
• Lead discovery workshops to determine customers' challenges and give persona and value-based product demonstrations to align our solution with customer needs
• Develop client partner relationships
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management to influence the product roadmap and strategy in support of your customers and changing market dynamics
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Preferred Qualifications

Industry experience in Manufacturing, Technology, or Telco desirable

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs