Ai Operations Specialist

Summary

Join Ready as an AI Platform Operations Specialist and drive the automation, optimization, and monitoring of AI-powered workflows. You will work at the intersection of AI, platform operations, and process automation, ensuring seamless integration and efficient execution. As a key member of the Engineering Team, you will maintain and optimize AI-driven workflows, ensuring operational reliability and scaling AI-powered automation. This role focuses on operationalizing AI systems, not model development. Responsibilities include implementing and managing AI automation workflows, tracking and optimizing model performance, developing QA/QC frameworks, and ensuring AI operations align with ethical standards. You will collaborate with various teams to optimize AI utilization and drive continuous improvements.

Requirements

• Bachelor’s degree in Computer Science, Data Science, Engineering, or a related field
• 3+ years of experience in AI operations, product operations, or process automation within a SaaS or AI-driven environment
• Hands-on experience with AI/ML operational workflows, MLOps tools (e.g., MLflow, Kubeflow), and cloud platforms (AWS, GCP, Azure)
• Strong background in automation, scripting (Python, SQL), and internal tooling to enhance operational efficiency
• Experience with AI system monitoring, troubleshooting, and optimizing workflows in production environments
• Knowledge of QA/QC methodologies, AI-assisted decision-making frameworks, and operational analytics
• Proficiency in AI model monitoring, data validation, automation tooling, and workflow optimization
• Experience with LLM prompt engineering & function calls to enhance AI automation and model-driven workflows
• Ability to work cross-functionally and communicate effectively with both technical and non-technical stakeholders

Responsibilities

• Implement and manage AI-powered automation workflows to improve efficiency, reduce manual effort, and streamline operational processes
• Track and optimize AI model performance and automated workflows, identifying anomalies, bottlenecks, and inefficiencies in real-time production environments
• Develop and execute QA/QC frameworks to ensure data integrity, feature validation, and verification
• Configure and maintain internal automation tools, reducing friction for teams and ensuring scalable and efficient AI operations
• Optimize language model prompting techniques and function calling mechanisms to enhance AI-driven automation and decision-making
• Identify and resolve AI system failures, automation breakdowns, and operational issues to maintain smooth AI service delivery
• Maintain clear, up-to-date documentation of AI workflows, operational procedures, and platform behavior to support efficiency and troubleshooting
• Work closely with engineering, product, and operations teams to optimize AI utilization, flag risks/blockers, and drive continuous improvements in AI-driven workflows
• Ensure AI operations align with data privacy, security, and ethical AI standards while adhering to industry best practices
• Ensure a seamless and intuitive user experience with deep empathy for user interactions with your tools and workflows
• Work with, train, tune, and configure existing AIs to perform as agents and contribute to Ready’s Center of Excellence

Preferred Qualifications

Familiarity with AI-assisted automation tools and configuring workflows without deep engineering expertise

Benefits

• Competitive salary plus meaningful equity upside; salary range is $125,000-$160,000
• Competitive (and ever expanding) benefits for employees and dependents
• 100% remote work from home
• Opportunities to learn and grow – all things startups
• A chance to play a role in defining the roadmap as we pursue a bold vision and and a big goal
• Work from anywhere you want, as long as you can get great internet (and your work here at Ready helps make this true in more places)
• To get away - we all convene 1-2x / year for [optional, encouraged] retreats
• We’re actively shaping our benefits program: have a say in which benefits matter to you