Revenue Operations Specialist

Summary

Join Sprout Social's Sales & Success team as a Revenue Operations Specialist and contribute to the operational backbone of our compensation programs. You will be the primary point of contact for compensation and business operations inquiries, efficiently resolving a high volume of requests. Leverage AI to automate responses and processes, manage compensation exceptions, and own the intake and resolution of employee onboarding, offboarding, and role change tickets. Prepare quota objects and files, develop comprehensive documentation, and support the team with ad-hoc requests and projects. Collaborate with various teams to ensure data integrity and process alignment, working with performance data in Salesforce. This role offers hands-on experience and growth opportunities in a fast-paced tech environment.

Requirements

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field – OR – 1–2 years of experience in sales/business operations or administrative support roles
• Ability to maintain attention to detail and ensure data accuracy when working with sensitive information
• Proficiency in Google Workspace (Docs, Sheets, Slides) or Microsoft Office Suite (Excel, Word, PowerPoint)

Responsibilities

• Serve as a primary point of contact for compensation or business operations inquiries via our ticketing system; efficiently triaging, researching, and resolving a high volume of requests related to business operations, compensation, spiffs, and incentives
• Leverage AI to automate responses and processes
• Manage compensation exceptions and adjustments, working closely with various business operations teams to resolve discrepancies and implement solutions
• Own the intake, tracking, and resolution of rep onboarding, offboarding, and role change tickets across Sales and Customer Success
• Partner with Business Operations Analysts to resolve issues related to rep setup, territory changes, and quota attainment
• Prepare quota objects and quota files, supporting the setup and distribution of sales targets
• Develop and maintain comprehensive documentation for compensation processes, policies, and procedures, contributing to our team's knowledge base and efficiency
• Support the revenue operations team with ad-hoc requests and projects, contributing to overall team objectives
• Assist in meticulous data entry and reconciliation
• Collaborate with sales operations, finance, and the people team to ensure data integrity and process alignment
• Work with performance data within Salesforce, ensuring timely and accurate record-keeping

Preferred Qualifications

• Experience managing workflows via ticketing systems (e.g., Jira, Zendesk, Asana)
• Familiarity with Salesforce or other CRM systems
• Demonstrated ability to use AI tools or prompts to streamline workflows and improve efficiency
• A process improvement mindset—proactively identifying inefficiencies and suggesting solutions
• Excellent organization and time management, with the ability to juggle multiple tasks in a fast-paced environment
• Strong communication skills, both written and verbal, with a customer-first mindset

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
• Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter