Alliance Manager

Summary

Join Synthego as an Alliance Manager and lead client projects from start to finish, focusing on quality and scientific impact. You will act as a liaison between clients and internal teams, overseeing projects in the clinical space and ensuring milestones are met. This remote, US-based role requires strong communication and problem-solving skills within a fast-paced biotech environment. You will manage client relationships, support sales efforts, and coordinate with various internal teams. The position offers opportunities for continuous improvement and contributing to the advancement of CRISPR therapeutics. This is a great opportunity for someone who thrives in a fast-paced environment and is eager to contribute to the advancement of CRISPR therapeutics.

Requirements

• Bachelor’s degree in biological sciences, biochemistry, chemistry, chemical engineering or related field
• Minimum 2+ years of experience in project management, technical/customer service, or program management in a biotechnology, within CDMO, or related field
• Proven track record of managing projects from initiation through to completion, ensuring timely status updates and milestone communication throughout
• Excellent organizational, relationship and communication skills
• Motivation to be part of a fast-paced, multi-disciplinary team
• Excellent problem-solving skills
• Able to multi-task and prioritize work effectively

Responsibilities

• Independently manage client projects from order initiation through execution and post-project documentation
• Provide timely updates on project status and proactively manage key milestones to ensure successful outcomes
• Establish and maintain strong client relationships through regular communication and responsive support
• Partner with the Sales team to support client discussions during the late stages of the sales cycle
• Partner with Product Management to provide input on timelines, technical considerations, and deliverables to shape the final proposal and Statement of Work (SOW)
• In conjunction with internal stakeholders, help solidify project initiation plans by supporting final review discussions and ensuring readiness for kickoff once contracts are signed
• Organize and lead internal and external meetings, including project kick-offs, status reviews, and close-outs
• Ensure all action items are documented and followed through to completion
• Conduct regular video calls and written updates to share manufacturing timelines, highlight risks, and address quality concerns with anticipated resolution timelines
• Hold daily touchpoints with Operations and Quality teams to ensure alignment on project status
• Collaborate closely with Manufacturing, Quality Systems, and Supply Chain to ensure timely and accurate product delivery
• Pull in internal subject matter experts to support technical discussions, particularly around deviations and non-conformances
• Act as a client advocate, identifying and resolving issues with urgency and transparency
• Navigate complex cross-functional asks, such as coordinating global client requirements (e.g., CCIT studies), by aligning teams across Product, Operations, Supply Chain, and QA
• Contribute to the development and implementation of project management best practices and tools
• With the support of the Manager, define and monitor KPIs related to project delivery, client satisfaction, and internal efficiency
• Champion a culture of accountability, transparency, and continuous improvement

Preferred Qualifications

• Project management or client relationship management experience within a contract development and manufacturing organization (CDMO)
• Drug development knowledge with strong understanding of research, preclinical, clinical,manufacturing, commercial and regulatory areas
• Certification in Project Management (such as PMP)
• Knowledge of regulatory compliance and industry standards within the biotechnology field

Benefits

• Medical, dental, and vision benefits
• 401k Program
• Paid parental leave
• Flexible paid time off