Remote Analyst

Summary

The job is for an Analyst of Delivery Operations at Gopuff. The role involves analyzing various aspects of the delivery operation, working cross-functionally, and implementing scalable solutions to ensure a world-class operation.

Requirements

• 3+ years work experience with at least 1 year in strategy/consulting/marketplace/tech or related experience
• Generalist problem solver with a willingness to execute yourself and get deep into the weeds on the problems in front of you
• Strong technical ability. Excellent knowledge and demonstrated ability to use Excel/Google Sheets. Proficient in SQL. Comfortable with Looker/Tableau and other BI tools
• Data and experiment driven. You religiously track and A/B test everything and can distill learnings into action plans
• Creative problem solving. Out of the box thinking to not just copy industry standards but create something new and different
• Strong presentation skills, able to synthesize complex datasets and topics into actionable insights. Ability to generate buy-in from stakeholders
• Extremely organized with superb attention to detail. You’re able to simultaneously manage multiple experiments, requirements and processes without missing a beat
• Cross functional leader. Can project manage and coordinate across various teams to deliver complex initiatives on time and at a high bar
• Team player. Experience working closely with a diverse set of cross-functional stakeholders in a constantly evolving, rapid growth environment with tight deadlines. Strong collaboration and partner management skills, including building deep, trust-based relationships with cross-functional teams

Responsibilities

• Establish a thorough understanding of the delivery operation; including internal processes, KPIs and business drivers
• Build great dashboards and reports and draw deep insights to create action out of data
• Think deeply about the Delivery Partner experience and how we can better serve our partners
• Meet Delivery Partners in person, understand their workflows, tech and systems and build with their needs in mind
• Support key verticals ranging from DP growth, to funnel conversion, digital experience, financial modeling, marketplace balance, delivery efficiency, loyalty amongst many others
• Analyze the impact of decisions from both an operational and financial lens; ability to dive deep into the data and understand tradeoffs
• Support planning and execution of strategic initiatives required to maintain scale a world class operation
• Utilize data driven frameworks and business knowledge to continuously run tests in an effort to improve the experience for our delivery partners and customers
• Identify business processes and systems to be redesigned for scalability or those that don’t yet exist
• Build a streamlined process to automate manual tasks and ensure error-proof outputs

Benefits

• Compensation: Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions
• At Gopuff, we know that life can be unpredictable.. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes
• And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world