Remote Application Support Analytics Engineer

Summary

Almanak Blockchain Labs is seeking an Application Support Analyst Engineer to provide technical support for their simulation software and platform. The role involves troubleshooting issues, collaborating with clients, contributing to software development tasks, and maintaining comprehensive documentation. The ideal candidate has 1-3 years of experience in a technical support or similar role, proficiency in Python or Javascript, exceptional communication skills, and a customer-focused approach.

Requirements

• 1-3 years of experience in a technical support, software engineering, or similar role, with a proven track record of problem-solving and technical troubleshooting
• Proficiency in Python or Javascript with NodeJS programming
• Familiarity with DevOps practices, including CI/CD pipelines, feature flags, and unit testing
• Exceptional communication skills with a capability to articulate complex technical information in a clear and concise manner to non-technical stakeholders
• A customer-focused approach, dedicated to providing high-quality support and solutions to client inquiries and issues
• The ability to work collaboratively with team members across different functions and disciplines, prioritizing tasks and managing multiple projects simultaneously
• Basic understanding of software development concepts and technologies, with a willingness to continuously learn and adapt to new tools and practices

Responsibilities

• Diagnose and resolve technical issues related to our simulation software, serving as the first and second levels of support (L1 and L2)
• Collaborate closely with clients to understand their technical problems and provide solutions that are easy to comprehend for non-technical users
• Work on software development tasks, including fixing bugs, addressing technical debt, enhancing existing features, and developing new small features
• Contribute to the creation and management of CI/CD pipelines and release management processes to ensure smooth and reliable software deployment
• Engage with cross-functional teams, including product managers and engineers, to address complex technical challenges and improve product quality and performance
• Maintain comprehensive documentation of support issues, resolutions, and software modifications to ensure knowledge sharing and process efficiency

Preferred Qualifications

Knowledge of the blockchain industry and decentralized finance (DeFi) is advantageous but not required

Benefits

• Competitive compensation, consisting of either fiat/crypto remuneration
• Flexible schedule & remote work: You’ll be able to work remotely and manage your own time
• Impact: You’ll work with some of the smartest people in the space and play a pivotal role in influencing the way some of the most popular crypto applications are built