Remote Application Support Engineer

Summary

Join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders at BHG Financial.

Requirements

• Bachelor’s degree in information technology, Computer Science, or equivalent work experience
• Minimum of 2 years of experience with supporting and/or managing 3rd party Enterprise Server and Cloud application platforms (i.e. Salesforce, Atlassian products – Jira, Confluence, Bitbucket, and Opsgenie)
• Application platform certification preferred
• Working knowledge of database functionality with basic skills in SQL and SOQL
• Minimum of 2 years of experience utilizing modern development tools and technologies – Microsoft .NET (C#), Azure Cloud, PHP, Full-Stack architecture, AWS, Google Cloud
• Minimum of 2 years of experience working with various SDLC methodologies such as Waterfall, and Agile (Scrum and Kanban); experienced in the use of standard agile tools
• Proficiency in programming and scripting languages such as Java, C#, Python, PowerShell, Javascript, Jira Query Language (JQL), Assets Query Language (AQL), or similar
• Experience working with 3rd party vendor support
• Experience leading small projects

Responsibilities

• Provide technical support, resolve software incidents, and provide implementation and operational maintenance of enterprise applications
• Maintain and improve existing applications, both internal and third-party. Integrate various software components and third-party programs
• Validate data flow between systems to facilitate data integrity
• Analyze ticket velocity and content to rapidly identify emerging issues
• Classify work efforts (type and effort) accurately to aid in trend detection and capacity planning
• Diagnose and resolve technical issues and system errors
• Provide technical support and guidance to end users/team members (internal & cross-functional)
• Support teammates in upgrades, integrations, and projects
• Author and maintain comprehensive documentation for system configurations, processes, and changes
• Identify and execute on opportunities to provide training to internal and/or external team members. (Note: This includes the development of materials and delivering training sessions.)
• Maintain accurate records of analysis and work performed within a centralized issue-tracking tool
• Communicate proactively with stakeholders to understand requirements and provide updates
• Effectively work independently or in collaboration with cross-functional teams including developers, analysts, and program/project managers
• Maintain technical awareness of industry standards and best practices
• Complete required training as assigned including, but not limited to, company, industry, and security awareness
• Coordinate with other teams to ensure project milestones are met
• Lead projects as assigned, including contributing to plans, establishing deliverables, and maintaining project status

Preferred Qualifications

• Excellent interpersonal, verbal, and written communication skills
• Strong customer service and problem-solving skills including demonstrated ability to analyze issues and to work effectively with cross-functional groups to deliver solutions
• Familiarity with standard office and collaboration applications (i.e. Teams, ServiceDesk, Atlassian Software, Office)
• Familiarity with SonarQube, R Studio, OneTrust, OvalEdge, DocuWare, VMWare is a plus

Benefits

• Medical/Rx/Dental/Vision coverage for employees and their eligible family members
• Competitive PTO and vacation policies
• 1 Friday off each month for Wellness Weekends
• Company 401(k) plan with employer contributions after one year
• Company-sponsored training and certification opportunities
• Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
• Ongoing volunteer opportunities to give back to the community through our BHG Cares program