Application Support Specialist

Summary

Join Eurofins Umwelt West GmbH as an Application Support Specialist (m/w/d) – Solution Support L2/L3 in Wesseling, Germany. Analyze, diagnose, and resolve complex incidents and problems in 2nd and 3rd level support for core applications (LIMS, CRM, industry solutions). Conduct detailed data analysis using SQL, maintain data consistency, and support application configuration. Troubleshoot interface problems (APIs, ESB, web services, file transfers), analyze data flows across system boundaries, and collaborate with departments to understand business processes. Develop sustainable solutions, document precisely, and support testing of bug fixes and new releases. Work according to established ITIL processes and use ITSM tools. The position requires strong SQL skills, application configuration experience, understanding of interface concepts, knowledge of server operating systems, and experience in systematic error analysis and ITIL processes.

Requirements

• Database know-how: Good SQL skills (ideally for MS SQL Server and/or Oracle) for performing data analysis and troubleshooting
• Application affinity: The ability and motivation to independently delve into the functionality and technology of our diverse core applications. Experience in configuring applications is a plus
• Interface understanding: Good understanding of various interface concepts (REST/SOAP APIs, (S)FTP, web services, message queues, ESB) and practical experience in troubleshooting
• Technical foundation: Good understanding of server operating systems (Windows Server, Linux) and their interaction with the applications
• Methodical strength: Experience in systematic error analysis (logfile analysis, debugging, root cause analysis) as well as knowledge of ITIL processes and experience with ticketing systems

Responsibilities

• Be responsible for the analysis, diagnosis, and resolution of complex malfunctions (incidents & problems) in 2nd and 3rd level support for our core applications (e.g., LIMS, CRM, industry solutions)
• Conduct detailed data analyses using SQL to uncover error causes and ensure data consistency
• Support and configuration of the applications as well as the analysis and solution of interface problems (APIs, ESB, web services, file transfers)
• Analyze and understand data flows across system boundaries and work closely with the departments to understand the underlying business processes
• Develop sustainable solutions, document them precisely and support testing of bug fixes and new releases
• Work according to established ITIL processes and use our ITSM tools to manage your tasks

Benefits

• Work actively in protecting our environment
• Benefit from the stability and innovative strength of a globally operating group
• Become part of a nationwide team of specialists with numerous locations
• Utilize the diverse training and career opportunities within the Eurofins Group
• Home-Office
• Corporate Benefits
• Live with us a colorful and diverse corporate culture and become part of the continuous development
• Celebrations and team-building measures
• Company pension scheme