ProcessUnity is hiring a
Assessment Coordinator

Summary

Assessment Coordinators (AC) are the backbone of the ProcessUnity Operations department. They help third parties via email, phone, and other live support channels, serve as subject matter experts on assessment processes, maintain knowledge of internal processes, collaborate with various teams, and ensure data security.

Requirements

• Experience in a professional customer service role working with multiple customers or vendors at a time
• Excellent verbal and written communication skills
• An optimistic team player who can function in a high-pressure environment
• Know how to follow an established process, but you also love to make suggestions on how that process can be enhanced and streamlined
• Savvy with sensitive information; you always err on the side of confidentiality
• An interest in risk assessment and cyber security
• Comfortable making/receiving phone calls and providing support in real time
• Possess an eagerness to continuously expand your knowledge and skills
• Ability to quickly adapt to new circumstances as they arise in a fast-paced work environment

Responsibilities

• Help third parties via email, phone and other live support channels as they move through the assessment lifecycle
• Serve as a diverse subject matter expert when it comes to explaining and evangelizing our assessment processes and methodologies
• Build and maintain a vast knowledge of internal processes, resources, and third-party accounts in a consistently growing and changing environment
• Collaborate with a wide array of internal teams to keep third parties informed and moving forward
• Maintain EXTREME vigilance when it comes to data (keen eye for detail is essential)
• Troubleshoot logistical issues and maintain regular contact with Tech Support in order to keep third parties progressing on their assessments

Preferred Qualifications

Bonus points if you have familiarity working with Zendesk

Benefits

Salary range: $42,000 - $50,000 depending on experience