Asset Management And Logistics Lead

Summary

Join IT Concepts, Inc. as an experienced Asset Management and Logistics Lead to support our VA-ESOM contract across the United States. You will lead IT hardware and software asset lifecycle and logistics, collaborating with the agency and vendors to define objectives, manage inventory, and ensure optimal operations. This remote position requires 10 years of experience in IT asset management, project management, and stakeholder management. You will be accountable for various performance metrics and will serve as a single point of contact for IT roadmap recommendations. The position offers a competitive benefits package including paid time off, healthcare, 401k, and professional development opportunities. A Bachelor's degree or equivalent experience is required, and a Public Trust Clearance is needed.

Requirements

• Have a Bachelor’s degree in engineering, computer science, systems, business or related scientific / technical discipline (8 years of additional relevant experience may be substituted for education)
• Have 10 years of experience with IT asset management life cycle, IT project management methodologies and stakeholder management (e.g. Weekly Progress reports, Workplan, leadership)
• Have experience in tracking costs, schedule and performance progress. Be able to identify and mitigate risks
• Demonstrate effective communication, coordination and attention to detail across multiple levels to ensure consistent and unified messaging in large organizations
• Have expertise in managing high-pressure situations, crafting messaging during crises, and mitigating communication risks
• Be able to provide policy updates recommendation and clearly communicate with stakeholders and decision authority within the agency
• Have excellent writing and editing skills, with the ability to craft clear, persuasive, and mission-aligned communication materials
• Have excellent communication and collaboration abilities to work with Teams, but be self-motivated to complete projects on your own
• Be able to obtain and maintain Public Trust Clearance
• Be a US Citizen or Green Card holder

Responsibilities

• Lead IT hardware (HW) asset lifecycle, IT Software (SW) asset lifecycle and logistics lifecycle for Mac and Windows ensuring optimal and secure operations
• Collaborate with the agency to define clear objectives, goals and SLA for IT HW assets, IT SW assets, Logistics, ServiceNow and Asset data management
• Lead a consolidated view of Assets across Logistics, Maintenance and Management including remediation efforts and periodic audits
• Be accountable for inventory management, asset management, Monthly Critical Priority Incidents and High Priority Incidents, update ITIL Framework, AES Scores, VA Monitoring Framework, auto alerts to VA OIT, % at or exceeding threshold (CPU, Memory, Network latency, Disk space), performance metric, utilization, discrepancy & corrective action
• Collaborate with the peers on Asset and Account control Center Dashboard (Power BI) including HW / SW Asset Management, Logistics, ITSM and Quarterly KPI Report
• Collaborate with vendors, to obtain specifications and costs (quote) information for HW / SW assets
• Communicate escalation paths for specifications and dependencies to maintain baseline
• Lead the team through asset management information for compliance and data calls
• Collaborate with ESOM Contract Business Operations team members for effective IT HW asset management and forecast HW / SW asset equipment demand
• Serve as the single point of contact for IT HW / SW roadmap recommendations to the decision authorities within the agency; aligning those upstream to the portfolio and budget; and downstream with Team members
• Demonstrate a commitment to quality and customer support through regular review of Incidents, Service Tickets, Problem Management, etc

Preferred Qualifications

• Have experience supporting a federal client
• Have Section 508 conformance experience
• Have experience with developing long-term asset management strategies and roadmaps that align with agency objectives, anticipate challenges, adapt to changing conditions, and congressional communication requests
• Have Project Management Professional (PMI-PMP), ITIL certification or equivalent

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Flexibility to take a course, complete a certification, or engage in other professional growth and networking
• Funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations
• Attendance at charity galas/events