Associate Account Manager

Summary

Join Order.co as a Customer Success Manager to serve as the main point of contact for assigned accounts, building strong relationships with Operations and Finance professionals at complex SMBs.

Requirements

• You have 2+ years in an Account Management role with first hand experience owning the relationship with a number of Clients and servicing their needs
• You’re looking for something new, a chance to break into a new tech space and share best practices from your previous experience
• You have a way with people, and feel confident in your ability to professionally interact and drive value for their day-to-day
• You are eager to exceed limits, and have a proven track record of outperformance against expectations/goals
• You are highly organized, and when you say you’ll follow up, you do it
• You have experience keeping track of and managing multiple priorities at once, ensuring to not drop the ball
• You’re a team player, but can work independently as well
• When you run into a blocker, you reach out for help to remove the blocker; you are unwilling to let a challenge stop you, and look for creative solutions to move the blocker

Responsibilities

• Serve as the main point of contact for your assigned accounts, owning the full post-sale customer journey and building strong relationships with Operations and Finance professionals at complex SMBs
• Retain and grow a rapidly expanding book of business by delivering business reviews, scheduled monthly calls, and handling client escalations Interactions will include virtual screen shares, virtual calls, regular calls and emails
• Serve as the expert and go-to consultant for your accounts on purchasing and payments best practices within their industry
• Dig deep to understand clients’ business goals and educate them on how to leverage Order.co to best meet these goals
• Analyze your book of business and your clients’ spend patterns to identify risks of churn before it happens
• Proactively increase our share of wallet with clients; meet aggressive spend revenue targets, including the sale of financial products, and build brand champions
• Get creative with strategies to educate and empower your clients with new product features and services
• Translate customer feedback into product improvements
• Monitor your accounts’ support & ordering volume and spend patterns, and escalate risk proactively

Benefits

• A competitive compensation package including base and variable as well as stock options
• The opportunity to grow within the overall Customer Success organization
• Employer-sponsored 401(k) including an employer match
• Flexible time off and remote work policies
• Robust medical, dental, vision, and wellness benefits
• Generous leave policies and support for new and current parents