Associate Accounts Receivable Specialist

Summary

Join JumpCloud as an Accounts Receivable Associate and contribute to the efficient management of accounts receivable. This remote role, based in Mexico, involves processing payments, resolving discrepancies, communicating with customers, and preparing reports. You will be responsible for maintaining accurate records, assisting with collections, and collaborating with internal teams. The ideal candidate possesses experience in collections, customer service, or sales, along with strong communication and problem-solving skills. JumpCloud offers a remote-first work environment and a supportive team culture.

Requirements

• Previous experience in collections, customer service, or sales
• Strong verbal and written communication skills
• High attention to detail and critical thinking
• Problem-solving and conflict-resolution skills
• Customer-focused and adaptable to different personality types
• Ability to multitask, set priorities and manage time effectively
• Ability to work in a fast-paced and changing environment
• Proficient in Microsoft Excel and other relevant accounting software
• Availability to work a regular schedule of 8am - 5pm local time, with the flexibility to extend hours during critical times such as month-end, quarter-end, and year-end periods
• Reliable internet connection

Responsibilities

• Post and reconcile payments to appropriate accounts
• Identify and resolve payment discrepancies and issues
• Process refunds and reverse payment applications
• Respond to customer inquiries regarding invoices and payment issues
• Collaborate with internal departments to resolve customer concerns via a case management system
• Maintain positive relationships with customers to facilitate smooth payment transactions
• Reconcile accounts receivable records with general ledger entries
• Investigate and resolve any discrepancies between records
• Verify invoices were generated in accordance with the contract terms and conditions
• Prepare and analyze accounts receivable reports for management as needed
• Provide regular updates on the status of outstanding invoices and collections efforts
• Assist in the collections process by contacting customers for overdue payments
• Work with customers to establish payment plans and resolve outstanding issues
• Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat
• Manage an accounts receivable portfolio
• Resolve customer inquiries via case management tool
• Maintain accurate and organized records of all accounts receivable outreaches
• Ensure that all documentation is in compliance with accounting standards and company policies
• Assist accounts receivable team members with various tasks and projects as needed
• Participate in process improvement initiatives to enhance efficiency

Preferred Qualifications

• Associates degree in Accounting, Finance, or a related field
• 1+ years experience accounts receivable or a related financial role is preferred

Benefits

Remote work