Associate Business Operations Manager

Summary

Join Unit4's growing global business operations team as an Associate Business Operations Manager. This role offers significant growth potential within a SaaS environment, focusing on driving efficiency and contributing to ambitious growth plans. You will support the creation and maintenance of governance frameworks, manage communications, create content for various internal and external communications, and prioritize tasks across operations teams. The position requires strong analytical and problem-solving skills, excellent communication, proficiency in data analysis tools, and experience with SharePoint and Azure DevOps. Unit4 offers a flexible work environment with uncapped time off and remote work opportunities.

Requirements

• Have worked in a global organization with a proven experience in Business operations
• Possess a strong business mindset with an understanding of business values
• Fluent in English
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in data analysis tools and Microsoft Office Suite
• Experience with SharePoint and Azure Dev Ops
• Ability to work collaboratively with cross-functional teams
• Be prepared to grow and learn on the job to consistently implement changes and processes that lead to success
• A positive can-do attitude that focuses on ensuring exceptional delivery
• Exceptional organizational and time management skills and an ability to multi-task
• A networker that is valued by its stakeholders and is good in building relationships
• Proven ability to drive decision making and get things done with a sense of urgency
• Awareness of internal and external customer needs
• Inspire and influence
• Self-motivated but also a team player who can work across cultures with multi-country teams

Responsibilities

• Support the creation, maintenance, and reporting of the governance framework within the Customer Success Operations function. This includes assisting in the tracking and reporting, attending governance meetings, supporting the decision-making processes and enforcing adherence to governance processes
• Assist in the communication strategy for the Business Operations function, ensuring that key information is effectively shared via SharePoint, Power BI Dashboards, and global communications channels
• Help create and compile materials for Quarterly Business Reviews (QBRs), Board meetings, All Hands calls, and internal newsletters
• Support the prioritization of tasks and ensure alignment with all Operations teams, contributing to the smooth decision-making process
• Maintain the Business Operations function environment in Azure DevOps, updating and tracking team progress while reporting on any blockers
• Research and implement strategies to enhance operational efficiency and productivity, focusing on scalable solutions that can be adopted globally
• Ensure that Customer Success and Operations data is accurate and timely reported, feeding into global performance reports
• Stay updated on relevant compliance requirements and help implement necessary changes to ensure adherence to company policies and industry regulations

Benefits

• Uncapped time off policy
• Remote working opportunities