Associate- Capacity Operations

Summary

Builder.ai is a rapidly growing AI company that helps people build apps without extensive tech knowledge. They are looking for an Associate - Capacity Operations to manage escalations from their Delivery Team, Capacity Network Partners, and Developers. The role requires excellent problem-solving skills, technical knowledge, and understanding of Agile, project management, and their techstack (ROR, react native, react Js). The company offers a range of benefits including performance-based bonuses, stock options, flexible working hours, medical insurance for self and family, and 24 days of paid annual leave.

Requirements

• Excellent problem-solving skills and technical knowledge
• Ability to handle escalated issues quickly
• Takes responsibility of task assigned
• Can work as an individual contributor
• Knowledge of Project Management, Agile
• Familiarity with Builder.ai's techstack (ROR, react native, react Js)

Responsibilities

• Manage escalations from Delivery Team, Capacity Network Partners, and Developers
• Resolve queries and handle escalated issues for a workforce of 1500 developers
• Set up meetings to resolve quality issues that the Delivery Team is facing

Preferred Qualifications

Knowledge of how gitlab and IDE works

Benefits

• Performance-based bonuses and stock options
• 24 days of paid annual leave + bank holidays + 2 family days off
• Generally flexible working hours
• A collaborative culture where unconventional thinkers come together to solve interesting problems and have fun while doing it
• Mission-driven company that is making the world a better place
• Medical insurance for self and family