Client Success Associate

Summary

Join SRECTrade, a leading environmental commodity management platform, as a Client Services Specialist. You will onboard new clients and assets, ensuring accurate payments through our systems. This role requires cross-functional collaboration and excellent communication skills to explain complex information clearly to clients. You will develop expertise in renewable energy markets and state regulations, processing applications and assisting with state certifications. Daily responsibilities include providing exceptional client service via phone and email, facilitating account usage, and resolving inquiries. This position offers a chance to contribute to the clean energy transition within a dynamic and growing company.

Requirements

• Requires a High School Diploma or Equivalent certification
• Minimum 2 years of relevant experience

Responsibilities

• Develop knowledge and understanding of SREC, REC, AEC, and/or other renewable energy markets for one or more of the following: District of Columbia, Delaware, Illinois, Maryland, Massachusetts, New Jersey, Ohio, Pennsylvania, Virginia, and/or any other future states
• Learn the complex state solar and renewable energy certification rules and procedures
• Understand how SRECTrade provides services to system owners (clients) and solar installers/project developers (partners) within the framework of the state(s) and market(s)
• Process incoming renewable energy project applications in an accurate and timely manner
• Review application materials and correspond with clients and partners via telephone and email for any outstanding information
• Assist in the state certification process of solar and/or other renewable systems to participate in the renewable energy programs in the state(s)
• Coordinate the registration of state-certified systems in the appropriate tracking registry
• Provide prompt and excellent daily client services via telephone and email
• Assist in new client onboarding process including describing the SRECTrade application process and the Company’s services
• Facilitate client understanding and usage of SRECTrade online accounts
• Provide solutions to client and partner inquiries about applications, account creation, account status, and transactions

Preferred Qualifications

• Excellent internal and external communication skills, verbal and written, with a friendly demeanor and a welcome presence with clients
• Exceptional attention to detail
• 1-2 years of experience in a high-volume client service environment
• Ability to wear multiple hats, multi-task, triage work, and take on ad hoc tasks if needed
• Proficiency with Microsoft Office, PDF programs, and Salesforce or other CRM's is a plus

Benefits

Base Salary: Compensation for this role will vary among specific regions due to geographic differentials in the labor market, actual pay will be determined considering factors such as relevant skills and experience, knowledge, education and training. However, compensation in the following regions is expected to be as follows: Boston, MA: Compensation is expected to be between $59,000 and $61,000