Client Success Associate

Summary

Join NextPatient's growing Client Success team as an entry-level Client Support Specialist. This role offers a launching pad for a career in SaaS, starting with foundational client support and quickly progressing to expertise in customer success. You will play a key role in client journeys, resolving issues, and improving processes. The position requires 1-3 years of customer-facing experience, a college degree, and strong problem-solving and communication skills. While healthcare experience is a plus, a passion for learning and development is essential. NextPatient offers competitive compensation, full benefits, 401k matching, flexible PTO, and company trips.

Requirements

• 1-3 years of experience in a customer-facing, support, or technical role (ideal for those early in their career)
• A college degree
• Strong problem-solving and communication skills, with the ability to listen, troubleshoot, and follow-up effectively
• A sense of urgency and the ability to work independently and remotely

Responsibilities

• Support clients. Monitor and respond to incoming support tickets, ensure clients’ issues are resolved quickly and efficiently
• Become a product expert. Learn NextPatient’s software inside and out, and help clients get the most out of our platform through training and troubleshooting
• Collaborate with account managers. Assist with onboarding new accounts, resolving technical issues, and configuring client accounts to meet their needs
• Assist with process improvement. Identify opportunities for product improvements, enhance documentation, and support the team in maintaining clients’ regulatory requirements
• Expand your skill set. This is a learning-intensive role with the opportunity to develop skills in customer success, technical troubleshooting, and product management. As you grow, you’ll be able to take on more responsibility

Preferred Qualifications

• Healthcare experience
• A passion for learning and development — this is a role that will evolve as you do

Benefits

• Competitive Compensation
• Full benefits (medical, dental, vision)
• 401(k) with company match
• Flexible PTO
• Company trips for team building and relaxation – previous destinations include Park City, Miami, Las Vegas, and New York