Associate Configuration Analyst

Summary

Join Abarca, a healthcare revolutionizing company, as an Associate Configuration Analyst. You will configure process plans for new and existing clients across Medicare, Medicaid, Commercial, and Employer sectors. Responsibilities include unit testing configurations, resolving processing issues, tracking requests, and supporting issue management. You will leverage your understanding of the Darwin system to ensure accurate benefit configurations. Collaboration with other business units and process improvement recommendations are also key aspects of this role. The position requires a degree or equivalent experience, experience with dashboard tools, and excellent communication skills. A flexible hybrid work model is offered.

Requirements

• Associate or Bachelor’s degree in Accounting, Finance, or related field. (In lieu of a degree, equivalent relevant work experience may be considered.)
• Experience utilizing dashboard tools, (e.g., Tableau, QVW, and Excel tools)
• 1+ years of work-related experience
• Ability to apply critical thinking skills to manage responsibilities
• Ability to manage presentations as needed
• Excellent oral and written communication skills
• We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)
• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members
• This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable)
• Must be able to access and navigate each department at the organization’s facilities
• Sedentary work that primarily involves sitting/standing

Responsibilities

• Process plan configuration setup for new Medicare, Medicaid, Commercial and Employer client implementations, as well as configuration changes for existing clients
• Perform unit testing to confirm configuration set-up or changes are processing as expected as defined in the client documentation
• Perform research and resolution of adjudication and processing issues including, identification of root cause, impact analysis determination and corrective action
• Apply appropriate sense of urgency support to other areas to verify and analyze claims processing cases, eligibility, and other operational situations and issues referred for validation within SLAs/SLOs
• Responsible for daily tracking and monitoring of assigned requests to ensure due dates are met
• Support the review, impact analysis, root cause assessment and preventive measures for issue management related workload
• Continuously develop an understanding of Darwin (proprietary adjudication platform) system logics to ensure benefit designs are configured to meet client requirements with accuracy
• Make timely adjustments to operations ensuring our processes follow compliance, rules, and regulations of Medicare, Medicaid and State Requirements
• Collaborate and coordinate with other business units to execute configuration as required
• Provide feedback on processes and make recommendations for improvements

Preferred Qualifications

• Experience related to PBM Operations, Member Services, Pharmacy Networks, Fulfillment, Call Center, and Medicare
• 1 + years of experience in healthcare non-retail pharmacy setting