Study Group is hiring a
Associate Director Partnership Account Management in United Kingdom

Summary

As an Associate Director Partnership Account Management, you will manage and grow relationships with strategic University partners in the UK and Ireland. Your primary goal is to ensure partners have necessary support and guidance underpinned by a KPI driven account plan. Serve as main point of contact for partners, addressing needs, resolving issues, and driving mutual growth.

Requirements

• Proven experience in partner management, account management, or sales, preferably in the Education industry
• Strong interpersonal and communication skills with ability to build rapport and influence stakeholders at all levels
• Assertive decision-maker with ability to hold multiple teams accountable to deliver defined KPIs
• Strategic thinker with a track record of driving results and exceeding targets
• Excellent project management and organisational skills, ability to manage multiple priorities simultaneously
• Proficiency in CRM software and other relevant tools for partner management and reporting
• Knowledge of sales and marketing principles and practices

Responsibilities

• Develop and maintain strong relationships with key University partners
• Serve as the primary point of contact for partner inquiries, requests, and escalations
• Conduct regular check-ins and business reviews with partners to assess performance and align on strategic objectives
• Develop and operationalise a key account plan for each partner underpinned by relevant KPIs
• Nurture the account to ensure contractual obligations are met, risk of churn remains low, and opportunity to renew remains high
• Identify ways to grow the account via upsell and cross-sell opportunities
• Build and maintain partner accounts on CRM, ensuring system is regularly updated
• Maintain one version of the truth in terms of partner expectations relating to student volumes
• Collaborate with partners and internal teams to implement effective governance structures
• Provide ongoing support and guidance to partners, communicating effectively to achieve defined goals
• Enable and support product team with annual portfolio review
• Track partner performance metrics and KPIs, identifying opportunities for improvement and implementing strategies to maximise growth and profitability
• Identify and pursue new business opportunities within partner organisations
• Grow accounts in line with contractual obligations or partner expectations
• Act as a liaison between partners and internal teams, advocating for partner needs and priorities
• Monitor market trends, competitor activities, and industry developments to identify opportunities and threats within the University partner ecosystem