Associate It Operations Systems Administrator

Summary

Join Immersive Labs as an Associate IT Operations Systems Administrator in our growing Boston office! You'll be part of a scaling international team responsible for delivering a secure and resilient end-user experience. This role involves troubleshooting hardware/software issues, supporting users with various tools, enhancing internal documentation, and onboarding new employees. You'll also manage devices, maintain A/V equipment for events, and research new technologies. The position requires experience with cloud-based management systems and a strong understanding of MacOS, iOS, and Windows. Immersive Labs offers a comprehensive benefits package including health insurance, retirement plan, paid time off, flexible work arrangements, and professional development opportunities.

Requirements

• Experience with cloud based management systems such as Google Workspace, Automox and Jamf Pro
• Strong understanding of MacOS, iOS, and Windows
• Experience managing users in Onelogin or similar cloud-based identity and access management platform
• Experience with Office 365
• Strong understanding of SaaS applications and troubleshooting fundamentals
• Willingness to spend time helping users understand the best use of available tools end user training
• You have a learning mindset with willingness to embrace change, work through challenges, seek new opportunities to grow personally and professionally
• Ability to convey complex technical concepts to non-technical audiences

Responsibilities

• Triage and work incoming tickets within Jira Service Management
• Troubleshoot and fix/repair laptop hardware/software issues
• Help current and new internal users navigate a variety of tools & SaaS applications used by Immersive Labs
• Collaborate and enhance internal documentation
• Lead new employee onboarding in the US
• Build and deploy new joiner devices (Mac and Windows OS)
• Setup, operate and maintain sound and video equipment for use at live events, such as meetings, business events/conventions, and webinars
• Research and deploy relevant new technologies

Preferred Qualifications

Some knowledge of linux and WSL

Benefits

• Incentive stock options, and rewards for doing great work and living our values
• Health, dental, and disability insurance, fully paid sick leave, and mental health support
• 401K match of up to 5% – effective immediately
• 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off
• Flexible and remote working, so you can work when and where you work best
• Career and learning development through the platform and our Learn Anything fund
• Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms)