Remote Associate IT Support Specialist

Summary

Join UJET as an IT Support Specialist to be responsible for the day-to-day technology needs of employees in APAC. You will work closely with your team and other departments to keep IT systems and services running smoothly.

Requirements

• 1-3 years of experience in configuring and troubleshooting macOS and mobile (iOS/Android) devices
• 1+ years of experience as an administrator in Google Workspace and/or Office 365
• Familiarity with MDM (Kandji, Intune, Jamf, Airwatch, etc.) to install and configure all corporate endpoints
• Experience troubleshooting audio/video conferencing applications (Zoom, Google Meet, Webex) and VOIP services (Zoom Phone, Dialpad, RingCentral)
• Excellent communication skills, must be fluent in English

Responsibilities

• Triage and remediate IT support tickets for a business with over 150 employees
• Provision equipment, services, and software for employees and contractors
• Provide technical support related to hardware (laptops, mobile devices, etc), software, and SaaS products
• Escalate requests to IT leadership or other departments that manage SaaS relationships
• Assist in creating training materials pertaining to computer troubleshooting and usage

Benefits

• Competitive compensation and benefits package
• Work/life balance
• Unlimited vacation
• Stock options