Associate Market Researcher

Summary

Join Constant Contact as an Associate Customer and Market Researcher and contribute to enhancing decision-making and establishing testing practices. You will design and conduct quantitative research studies, perform statistical analysis, conduct competitor research, translate data into actionable insights, and present findings to stakeholders. This role requires strong analytical skills, experience in market research, and proficiency in statistical software. The position can be in-person or remote, with office locations in Boston, MA, Gainesville, FL, or Loveland, CO. Constant Contact offers a supportive and inclusive culture, opportunities for career growth, generous paid time off, a competitive benefits package, and a flexible hybrid work model.

Requirements

• Bachelor’s degree highly preferred, ideally within the business, economic, or social science fields
• 2-4 years of work experience in marketing, communications, consulting, market research
• Knowledgeable of statistics and comfortable with common statistical software (i.e. Excel, SPSS)
• Familiarity with Qualtrics or other common enterprise-level survey and intelligence tools
• Knowledgeable of market research principles and best practices
• Able to function well independently and in collaboration with stakeholders
• Skilled at report building and data visualization
• Solution-focused problem-solving skills

Responsibilities

• Design and field ad hoc quantitative research studies, including customer, brand, and creative testing
• Independently conduct descriptive and inferential statistics using a variety of techniques, including Chi-Squared, T-Tests, simple linear regression
• Conduct in-depth competitor research and analysis, including analyzing competitor SEO/SEM, investor reports, and other data sources
• Translate data into actionable insights, create reports, and present research findings to key stakeholders
• Become a subject matter expert for our target audience and appropriately advocate for the customer
• Participate in project-related tasks for larger projects, including developing screeners, questionnaire writing, data analysis, survey programming, qualitative interviews, etc
• Stay up to date with new research tools and sources of information
• Tie together a cohesive customer narrative between analytics, qualitative and quantitative research studies

Preferred Qualifications

Curious and independent thinker, that has an interest in digital marketing, learning new skills, and the general SaaS industry

Benefits

• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
• At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues
• We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities