Associate Medical Manager

Summary

Join Noora Health as a qualified MBBS professional to develop comprehensive knowledge banks for phone-based health education, create standardized responses to medical queries, serve as the technical liaison between teams, conduct audits, lead capacity-building efforts, and monitor team performance. Beneficial qualifications include an MPH or MSc in Public Health, experience in co-designing digital health education campaigns, strong communication skills, proficiency in using digital platforms, and experience in teamwork and supervision.

Requirements

• Qualified MBBS professional
• Minimum of 5 years of relevant experience in phone-based health education, managing medical knowledge banks, and responding to medical queries
• Experienced in co-designing and managing digital platform-based health education campaigns
• Strong communication and writing skills
• Proficient in using various digital platforms and software, including Google Workspace, Freshdesk, WhatsApp, and others
• Experienced in teamwork, supervision, monitoring, and team management

Responsibilities

• Develop a comprehensive knowledge bank for phone-based health education
• Create standardized, evidence-based responses to address common queries from patients and their family members
• Provide expert medical responses to queries referred by other members of the medical support team
• Serve as the technical liaison between the medical team, phone-based health education team, and health communication team
• Conduct periodic audits and quality checks on medical responses and prepare detailed reports on findings
• Lead capacity-building efforts and supervise the medical support team to enhance their skills and effectiveness
• Monitor, evaluate, and report on the activities of the medical support team to ensure optimal performance
• Undertake any additional tasks assigned by the medical team to support ongoing initiatives

Preferred Qualifications

MPH or MSc in Public Health