Associate - ORM/Social Media

Summary

Join us as an ORM Associate to handle customer queries via Social Media, educate customers on client's products and processes, and maintain brand reputation. The ideal candidate will have a Bachelor's degree, good typing skills, excellent communication skills, and be able to work well under pressure.

Requirements

• Bachelor's degree from any stream
• Good typing skill
• An excellent communicator
• Positive attitude
• Fluent in written and spoken English
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• A team player

Responsibilities

• Monitor, connect, converse, engage and enhance brand's online reputation
• Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible
• Promptly respond to negative comments, feedbacks, redressing complaints within client's specified turn-around time thus making the user journey with the brand worthwhile
• Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online
• Acknowledging compliments showcasing the same on brand social media pages
• Effectively identifying and utilizing social listening tools for response management
• Sharing the brand comments on real-time basis with the respective brand associates/managers
• Categorize data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully

Benefits

• Annual Bonus
• Night Shift Allowance
• Overtime Payment
• Referral Hire Bonus
• IT Asset provided
• 5 Days working
• Paid leaves of 21 days (excluding 12 public holidays)
• Health and Life Insurance
• Team Outings
• Free Snacks and Drinks
• Education allowance (Training courses, Udemy, Coursera, etc.)