Associate, People Operations

Summary

Join Ro, a leading direct-to-patient healthcare company, as an Associate, People Operations for a six-month temporary role focused on employee onboarding. You will play a crucial role in ensuring a smooth and engaging onboarding experience for new hires. This involves managing the day-to-day onboarding process, coordinating with various teams, and ensuring timely completion of all onboarding steps. The role requires excellent communication and organizational skills, experience with HR systems, and a collaborative spirit. This temporary position offers the potential for extension or conversion to a full-time role. Ro provides a supportive and inclusive work environment with opportunities for in-person collaboration and remote flexibility.

Requirements

• 1–2 years of experience in HR, People Ops, recruiting coordination, or administrative roles that require project and stakeholder management
• A high sense of ownership and accountability. You're known for being organized, reliable, and proactive
• Excellent written and verbal communication skills, with a knack for creating clear, friendly, and timely messages
• Experience using tools like Google Suite, Slack, Jira, and (bonus!) an HRIS like UKG Pro
• Ability to manage time and priorities in a fast-paced, deadline-driven environment
• A collaborative spirit and a willingness to pitch in wherever needed
• A passion for creating great experiences for others

Responsibilities

• Own and execute the day-to-day onboarding process for all new hires at Ro, from pre-hire logistics to Day 1 and beyond
• Ensure all onboarding steps are completed accurately and on time — including communications, documentation, data entry, systems access, and scheduling
• Partner with IT, Facilities, the People team, and hiring managers to coordinate a seamless onboarding experience across teams
• Communicate clearly and warmly with new hires to make their start at Ro feel smooth, organized, and exciting
• Serve as the connective tissue between teams to ensure new hires have what they need to hit the ground running
• Manage onboarding workflows and checklists across multiple systems (HRIS, Jira, Slack, Google Suite, UKG, etc.)
• Proactively surface and resolve blockers that could disrupt the onboarding timeline or experience
• Support improvements to onboarding processes and documentation
• Help update onboarding materials, checklists, templates, and internal guides to ensure they remain clear, accurate, and current

Benefits

• Medical insurance (on your 90th day of employment) + OneMedical membership
• 401(k) with company match
• Pet insurance
• Virtual resources for mindfulness and fitness