Operations Associate

Summary

Join Stash's Operations team as an Associate on the Fraud & Disputes team. You will play a key role in maintaining a customer-first approach to investigations and resolutions of disputes and potential fraud. This is a unique opportunity to be part of a team focused on creating a consumer-friendly, technology-driven experience. Your primary responsibilities will involve investigating disputes related to cards and ACH transactions, resolving disputes according to applicable rules and regulations, reviewing and making decisions on remote deposit capture checks, and contributing to a collaborative team environment focused on continuous improvement and risk management. The position requires 3-5 years of experience in mobile deposit capture processing and dispute resolution, expertise in consumer payment rules and regulations, and a strong understanding of controls and risk management. Stash offers a comprehensive total rewards package including compensation, healthcare benefits, flexible work policy, flexible PTO, and more.

Requirements

• 3-5 years’ experience in mobile deposit capture processing and disputes resolution
• Expertise with consumer payment Rules and regulations, including Reg E, Reg Z, NACHA, card and network rules
• Proven experience resolving transaction disputes/fraud claims according to Reg E, MasterCard and debit network rules
• Strong understanding of controls and risk management, including fraud types
• Proactive, enthusiastic team player
• Detail oriented with strong organization skills and ability to prioritize and execute in a fast-paced environment

Responsibilities

• Primarily investigate disputes for card and ACH, according to Reg E, MasterCard and debit network rules
• Resolve disputes according to all applicable rules and within regulatory timeframes
• Review and decision of all remote deposit capture checks, returns and adjustments according to procedure
• Contribute to a team environment focused on collaboration, continuous improvement and effective risk management

Benefits

• Comprehensive total rewards package, comprising compensation (salary and equity) and health care benefits
• Complimentary subscription to Stash+ account
• Flexible work policy – We offer a flexible work environment that blends working from home with in-person collaboration at our NYC office to support productivity and team culture
• Flexible PTO
• Annual learning and development reimbursement benefit
• Work-from-home equipment stipends; home internet subsidy
• Paid Parental Leave (offerings for birth giving and non-birth giving parents) Primary & Secondary
• Enhanced health and wellness benefits through One Medical, Gympass, and Maven Health