Associate Product Manager

Summary

Join PointClickCare as an Associate Product Manager and collaborate with Engineering and Product teams to deliver exceptional user experiences. Maintain a healthy product backlog, ensuring successful execution for Product, Operations, and Engineering teams. Partner with Senior Product Managers for guidance and mentorship. Utilize a growth mindset to maximize value in product delivery. Contribute to defect management, SLA support, workflow enhancements, UI/UX improvements, regulatory compliance, and product innovation. This role requires strong analytical and problem-solving skills, excellent communication, and collaboration abilities.

Requirements

• Bachelor's degree in Business, Information Technology, Healthcare Administration, or a related field
• 1 to 3 years of experience in product management, healthcare, or administrative solutions
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work effectively with cross-functional teams and manage multiple priorities

Responsibilities

• General Defect Management and SLA Support (QA)
• Assist in tracking, triaging, and resolving product defects
• Ensure adherence to Service Level Agreements (SLAs) to minimize disruptions for users
• Enhancing Provider & Payer Workflows
• Support provider credentialing, contracting, and administrative workflows
• Reduce bottlenecks in network management
• User Experience & System Optimization
• Help improve UI/UX, user access management, and operational dashboards for administrative product users
• Regulatory & Compliance Support
• Help ensure that Admin products adhere to evolving regulations
• Reduce compliance risks through diligent monitoring and updates
• Scalability & Product Innovation
• Support new feature development, testing, and deployment of AI-driven automation in RCM workflows

Preferred Qualifications

Familiarity with CRM systems, document management, and enterprise user management is a plus

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities