Remote Associate Product Support Specialist

Summary

The job description is for a position as an Associate Product Support Specialist in the Bloomreach Engagement Support Team. The role involves providing consulting to Bloomreach Engagement users through live chat or other channels, diagnosing requests, and helping clients understand how to create reports, segmentations, campaigns, or analyses in their respective projects. The candidate should have a basic understanding of HTML, CSS, JS, problem-solving skills, analytical thinking, English language (advanced or native level), interest in data analytics and online marketing, previous work experience in a client-facing role, support, or marketing, and knowledge about the link between frontend and backend, network requests, and basic understanding of programming (algorithms, conditions, cycles) is considered an asset. The role offers becoming an expert on the Bloomreach Engagement platform, immediate problem-solving to industry professionals, building relationships with clients, identifying and resolving more advanced tasks in the Bloomreach Engagement app, cooperating with the Product team, working closely together with business consultants, technical consultants, and Bloomreach Engagement Academy trainers, and a possible career path leading to Product Manager. Regional benefits include annual medical insurance coverage for yourself and your dependents, annual master health check-up up to 4000 INR per month, statutory retirement benefits (Provident Fund Gratuity), and the company encourages and supports employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.

Requirements

• Basic understanding of HTML, CSS, JS
• Problem solving skills (from identification to resolution)
• Analytical thinking and ability to learn quickly
• English language. (advanced or native level)
• Interest in data analytics and online marketing
• Know how to communicate and build relationships over time with clients
• Previous work experience in a client-facing role, support or in marketing

Responsibilities

• Provide consulting to Bloomreach Engagement users through live chat or other channels if needed, covering topics such as: Product and technical questions about the Bloomreach Engagement platform and related technologies (Shopify, Google BQ, push notifications), questions about different marketing related topics (e.g. emailing), helping our clients understand how to create reports, segmentations, campaigns, or analyses in their respective projects
• Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts

Preferred Qualifications

• Understanding of the link between frontend and backend, network requests
• Basic understanding of programming (algorithms, conditions, cycles)
• More than 1 year of experience in SaaS company

Benefits

• Annual medical insurance coverage for yourself and your dependents
• Annual master health check-up up to 4000 INR per month
• Statutory retirement benefits (Provident Fund Gratuity)
• The company encourages and supports employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer