Underdog Fantasy is hiring a
Fraud & Payments Support Associate

Summary

The job is for a Fraud Support Specialist at Underdog, a fast-growing sports gaming company. The role involves reviewing data, gathering information from users, communicating effectively, identifying process improvements, assisting in user onboarding, and working in a dynamic environment.

Requirements

• Flexible weekday & weekend availability due to varying shifts
• An optimistic and proactive individual, dedicated to finding solutions
• A versatile team player, adept at navigating diverse situations with ease
• A clear and concise communicator, with an emphasis on writing skills
• A receptive individual who embraces new perspectives and approaches
• An insatiably curious learner, driven to acquire new knowledge daily
• A customer service expert, delivering exceptional support by showcasing deep product expertise
• Proficient multitasker, committed to delivering high-quality work across various tasks

Responsibilities

• Review high volumes of data with meticulous attention to detail
• Gather information from users in order to efficiently reach solutions
• Create a lasting impression on every user through transparent, open, and honest communication
• Identify and implement process improvements within fraud and payment workflows
• Assist in facilitating a smooth and seamless onboarding experience for users

Preferred Qualifications

• 1-2 years of fraud support or related experience
• Experience with Intercom (or other ticketing processor systems)
• Fantasy Sports and/or Sports Betting knowledge

Benefits

Our target starting base salary range for this position is $20/hr, plus target equity